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Forum Discussion
ReadyNas duo HDD compatibility
I have an RND 2110 ReadyNas Duo. I returned one of a pair of Seagate 1Tb ST 31000528AS drives under RMA with SMART errors. The replacement drive arrived today but it's a Western Digital 1Tb WD10...
It got better and worse!
I was given a second RMA to replace and return the incorrect drive. That RMA was cancelled 5 minutes later because the replacement was out of stock.
A third RMA was raised to replace and return the incorrect drive and supply an alternative drive. That arrived, was fine and I posted back the incorrect one.
Today another drive turned up covered by the cancelled second RMA!!!. I have telephoned Netgear and they say the will decide what to do and I should just hold on to it for the time being. I made it clear that I have no wish to take another 10 mile round trip to the nearest Post office and queue for half an hour (yes it really is that bad) just to put someone else's mistake right for the second time.
What concerns me is they hold my credit card details and may charge me while I wait. I need to put this all in writing but there is a complete lack of email addresses.
any suggestions
Pete
I was given a second RMA to replace and return the incorrect drive. That RMA was cancelled 5 minutes later because the replacement was out of stock.
A third RMA was raised to replace and return the incorrect drive and supply an alternative drive. That arrived, was fine and I posted back the incorrect one.
Today another drive turned up covered by the cancelled second RMA!!!. I have telephoned Netgear and they say the will decide what to do and I should just hold on to it for the time being. I made it clear that I have no wish to take another 10 mile round trip to the nearest Post office and queue for half an hour (yes it really is that bad) just to put someone else's mistake right for the second time.
What concerns me is they hold my credit card details and may charge me while I wait. I need to put this all in writing but there is a complete lack of email addresses.
any suggestions
Pete
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