NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ReadyNAS Duo RND2000 v2 unlock
Hi, I've bought a used ReadyNAS Duo V2 and it's a great device. Unfortunately, previous owner got it registered and no longer has access to email that he used... I've reset the device according to the manual but I'm unable to do anything since it seems to be kinda locked 
Could you please kindly reset its registration for serial <redacted>? So I could register it for my email and set it up? Thanks, Vasiliy
Hi DJGlukBH,
We cannot change the registration of the NAS since the warranty is for the original purchaser only and it is not transferrable. You should still be able to use the NAS even though it is not registered under your email address.
I have checked the NAS model based on the serial number and it appears that your NAS is a Duo v1. You can also check this link for reference on how to determine if your NAS is Duo v1 or v2.
You can follow the steps here on how to access the boot menu and select the factory reset option.
Regards,
2 Replies
Hi DJGlukBH,
We cannot change the registration of the NAS since the warranty is for the original purchaser only and it is not transferrable. You should still be able to use the NAS even though it is not registered under your email address.
I have checked the NAS model based on the serial number and it appears that your NAS is a Duo v1. You can also check this link for reference on how to determine if your NAS is Duo v1 or v2.
You can follow the steps here on how to access the boot menu and select the factory reset option.
Regards,
JohnCM_S wrote:
Hi DJGlukBH,
We cannot change the registration of the NAS since the warranty is for the original purchaser only and it is not transferrable. You should still be able to use the NAS even though it is not registered under your email address.
I have checked the NAS model based on the serial number and it appears that your NAS is a Duo v1. You can also check this link for reference on how to determine if your NAS is Duo v1 or v2.
You can follow the steps here on how to access the boot menu and select the factory reset option.
Regards,
Dear John,
Thank you so much for the provided info. I was able to follow instruction steps and reset the device.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
