NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ReadyNAS Duo V1, unable to access Frontview following upgrade to 4.1.15
I have just upgraded to 4.1.15 (having been promted from the NAS box) and now Frontview is not available. I have tried an OS intall from the boot menu but no change, I assume it just reinstalls 4...
Do you have port forwarding setup? If so, someone might be trying to hack into your NAS.
You could do e.g.
# mkdir /tmp/tmp1235# cd /tmp/tmp1235
Copy the PHP add-on to that directory and extract the contents of it e.g. if it is called PHP.bin you could do
# dd if=PHP.bin skip=1 | tar -xv
# sh install.sh
Hopefully you are then able to access Frontview again. If not check what error you get. You may need to install other add-ons over the top of themselves or perhaps install a newer version of the PHP Sparc add-on if there is a newer version available.
If ssh is enabled, then it does makes sense to try it. You'd use putty from a windows PC (or terminal on a mac). Username is "root", the password is the NAS admin password. If the OS reinstall was successful, the NAS admin password has been reset to netgear1
If you do get in, then please enter
df . -h
df . -i
and post the results here. One cause of this problem is a filling OS partition, and this information would help us diagnose if that is your issue (or not).
If you'd rather not mess around with this: Assuming you are the original purchaser, you can use my.netgear.com to get paid support. Ask about "per-incident" support.
Thanks for your prompt response Stephen.
I am not at home at the moment but I wll do this later and post the results.
Hi,
i have the same problem. I cannot get into Frontview after the 4.1.15 update.
My machine is a RND4000 with 4 1.5TB drives in a RAID array. I do have SSH and all shares appear to be working
This is what i get. (retyped as I dont know how to copy from SSH to here )
ReadyNAS:~# df . -h
FileSystem Size Used Avail Use% Mounted on
/dev/hdc1 1.9G 620M 1.3G 32% /
ReadyNAS:~# df . -i
FileSystem Inodes IUsed IFree IUse% Mounted on
/dev/hdc1 128000 16782 111218 14% /
I wondering if the firewall has been reset?
Any help appreciated
Paul ( in UK)
Hi Stephen,
Results as requested
ReadyNAS:~# df . -h
Filesystem Size Used Avail Use% Mounted on
/dev/hdc1 1.9G 921M 1.0G 47% /
ReadyNAS:~# df . -i
Filesystem Inodes IUsed IFree IUse% Mounted on
/dev/hdc1 128000 27379 100621 22% /
Neither of your systems seem dangerously full to me, but you are using more OS partition space then my Duo
Duo:~# df . -h
Filesystem Size Used Avail Use% Mounted on
/dev/md0 1.9G 428M 1.5G 22% /
Duo:~# df . -i
Filesystem Inodes IUsed IFree IUse% Mounted on
/dev/md0 128000 8087 119913 7% /Do you have add-ons installed? Perhaps ReadyDLNA or the iTunes server is enabled?
IceniTribe, if you have a USB disk formated as NTFS is it possible to copy the data on the data volume to the USB disk with ssh. You'd need to be careful on the copy commands though. Copying that way will be slow, the duo's not very fast when writing to USB drives. Whether pressing backup will work depends in part on how that button was configured, but also the action is taken by the ReadyNAS firmware that isn't starting up. It's fastest to connect the drive to a PC, and copy over a wired network connection.
On option is to contact Netgear support (ask about "per incident" support). They would charge, but likely you would avoid a factory reset.
You could try e.g.
# tail -n 20 /var/log/frontview/error.log
If the http/s service is not running this may explain why. If you had e.g. the PHP add-on installed then you may have to install that over the top of itself via SSH to get Frontview back.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
