We order countless readynas backup devices and ship them out to our customers. They fail so often that we have created a script to E-mail us when they fail. We then have to call our customer and reboot the device. This takes a lot of time out of our daily routine to do this. There has to be a logical reason why they're failing and need a reboot. I would like to solve this problem. Can anyone suggest where I might start my investigation? If there is anymore information, I can provide please let me know.Thanks.

Which Readynas devices, and what firmware are they running?Have you contacted support?

We're using the ReadyNAS 312 which is being shipped to our new customers, we also have Ultra, and DUOs that have been in the field for 3 years now and counting.Do you think that possibly if we're using old firmware that could cause them to need to be rebooted? After we reboot them, they comeback online, and we're able to ping them and start a new backup.What we do is build the device update it with the new firmware and then to be perfectly honest we forget about updating the firmware from then on. Other than going back and updating the firmware, is there any other possible causes that you can think of?Thanks

On the older NAS (duos in particular) it could be a filling OS partition. The duo's OS partition is 2 GB, the ultra and 312 have 4 gb.Approximately how long do they run before you reboot them?

If the problem is a full OS partition you should configure email scripts that alert you to the issue so you can deal with the problem proactively before it becomes a problem.e.g. an email with output from# cat /var/log/raidiator_version# df -h# df -iCould configure a script to only send it if the usage is over a certain level. Then look into the system, find out why it is getting so full and take steps to reduce the likelihood of that happening again. While you are it update the firmware on the box if it is out of date.

If you have that many NAS to fail, then would seek those who don't and search for differences from there. Otherwise than that, can you be more specific on how often they fail, how hot they are, are their IP addresses fixed or DHCP...

ReadyNas NetGear failing and needing a reboot

18 Replies

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mdgm-ntgr
NETGEAR Employee Retired
Aug 24, 2014
It doesn't look like you are using much space so I doubt it's full.

I see you have been using shell commands.

What protocol is used for your backups? Rsync? SMB? Something else?
jtaylor1
Aspirant
Aug 25, 2014
Thank you for prompt response.

We're using Rsync protocol.

Any idea on why we're having to constantly call our client to have the reboot this device?

Thanks.
mdgm-ntgr
NETGEAR Employee Retired
Aug 25, 2014
I'm not sure. You may wish to open a tech support case. Let me know the case number.

What version of Rsync are you running on the other device? Is it also a ReadyNAS or something else?
jtaylor1
Aspirant
Aug 26, 2014
Can you send me a link on how I open a support ticket.

Thanks.
StephenB
Guru - Experienced User
Aug 26, 2014
jtaylor wrote:
Can you send me a link on how I open a support ticket.
http://support.netgear.com You are entitled to free phone/chat support for 90 days after purchase, after that email is the free option.
jtaylor1
Aspirant
Aug 26, 2014
Okay, I have tried to call the number, and automation leaves a lot to be desired. The automation kept lopping like a bad while loop and then eventually cut me off the phone. Tried to call back, and the phone to their business support is busy.

Do you've a direct number I can reach someone at? We've at least 300-400 backupmates from Netgear with our customer I would except that the customer service would be a bit better.

Thanks.
StephenB
Guru - Experienced User
Aug 26, 2014
I don't have a direct number; hopefully one of the Netgear folks who post here will follow up with you.
ReadySECURE
Apprentice
Aug 26, 2014
Dial 855-PROSAFE. It is an alternative number for businesses products.

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ReadyNas NetGear failing and needing a reboot

18 Replies

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