NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Readynas NV+ V2 Device is offline # 17773704
Did get a new Netgear readynas NV+ V2 the other day. Did work good in the start but after two days use i did get a question to update the firmware in the webcontrole for the nas. I did update it and ...
The first thing I would do is back up all of your data if it does not still reside in some other spot. Keep in mind that you do have 90 days of free telephone technical support starting with the date of purchase. After that you have free e-mail support for the life of the warranty.
Do you remember which version of the OS was on your machine when you initially started it? Do you remember the version of the OS that was attempted to install?
You might try as OS reinstall first.
Ultra 4 / Ultra 4 Plus / Pro 4 / NV+ v2
To access the boot menu:
1. Power off your unit.
2. Using a straightened paper clip, press and hold the Reset button.
3. Press the Power button to power on the unit.
4. Continue to press the Reset button until the status display screen shows an boot menu message.
5. Press the Backup button to scroll through the boot mode options.
6. Press and release Reset button to confirm your boot menu selection.
OS reinstall is the third item in the menu. The system boots in the selected boot mode.
(Note: the reset button is a micro switch located behind a pin hole on the back of the unit next to the upper USB port on the opposite side of the power receptacle.)
OS reinstall will reinstall the OS and reset all the configuration to default, but will not harm the data. (Backups are still a good idea).
If that does not work, the factory default would be the next thing I would try. Go back through the process above to get to the boot menu, but instead, stop at the second option which is factory default.
Please Note: the Factory Default will erase the drives and all data on them will be lost. It will completely restore the unit to the factory condition and install the OS from the on board memory. For this reason, any data on the unit that does not reside elsewhere, must be backed up or copied off first.
If this does not work, then call back to technical support, give them your case number and ask for it to be escalated to the next higher level.
Do you remember which version of the OS was on your machine when you initially started it? Do you remember the version of the OS that was attempted to install?
You might try as OS reinstall first.
Ultra 4 / Ultra 4 Plus / Pro 4 / NV+ v2
To access the boot menu:
1. Power off your unit.
2. Using a straightened paper clip, press and hold the Reset button.
3. Press the Power button to power on the unit.
4. Continue to press the Reset button until the status display screen shows an boot menu message.
5. Press the Backup button to scroll through the boot mode options.
6. Press and release Reset button to confirm your boot menu selection.
OS reinstall is the third item in the menu. The system boots in the selected boot mode.
(Note: the reset button is a micro switch located behind a pin hole on the back of the unit next to the upper USB port on the opposite side of the power receptacle.)
OS reinstall will reinstall the OS and reset all the configuration to default, but will not harm the data. (Backups are still a good idea).
If that does not work, the factory default would be the next thing I would try. Go back through the process above to get to the boot menu, but instead, stop at the second option which is factory default.
Please Note: the Factory Default will erase the drives and all data on them will be lost. It will completely restore the unit to the factory condition and install the OS from the on board memory. For this reason, any data on the unit that does not reside elsewhere, must be backed up or copied off first.
If this does not work, then call back to technical support, give them your case number and ask for it to be escalated to the next higher level.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
