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Mrhaydo's avatar
Mrhaydo
Aspirant
Feb 12, 2017
Solved

ReadyNAS NV+ v2

Hmmm...  My ReadyNAS is sick

 

Hopefully i can get a steer from you good folks in the community.  I have an NV+ V2 with a mixture of 2,3 and 4 TB drives.  The unit is 4-5 years old.  Was running like a dream and then the following incidents occurred, basically in this order.

 

I started getting emails regarding sector errors on disk 4 several months ago, unperturbed i continued until i had the spare cash to buy a replacement drive.  Before this happened i started getting errors on disk 2.  By this point i switched the unit off until i have a replacement drive in hand.  I put a new 4TB into slot 4 and the unit started the re-sync.  As the re-sync was going o i was getting email regrading disk 2,  I kept my fingers crossed.  Sure enough the unit rebuilt Vol C with a lifesup! message.  i checked the logs and sure enough Vol c WAS REBUILT.  I was aware that disk 2 was about to fail so i switched the unit off until whilst i investigated what Lifesup! meant.  Not Good. I turned the unit on with a view to replacing drive 2 however now the unit refuses to mount Vol C.  When i go to the RAIDar panel all the lights are green and the system status is "up".

 

Now the questions I have are:

 

Do i bother spending the thicker part of $250 for a replacement drive for slot 2?

Do i contact premium support and buy a once only support product?

Do i go ahead and upgrade the firmware (1 release behind at the moment) in the hope this will kick the unit in the guts and get vol C mounted...?

 

Any direction the community can offer will be much appreciated.  At the moment I have nearly 7TB of movies I really don’t want to lose! 

  • Your best option is probably paid netgear support (ask about per-incident).  If data recovery is needed it will be expensive.  And you'll need a healthy disk 2.

3 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Your best option is probably paid netgear support (ask about per-incident).  If data recovery is needed it will be expensive.  And you'll need a healthy disk 2.

    • Mrhaydo's avatar
      Mrhaydo
      Aspirant

      Much appreciated Stephen.

       

      $49.95 USD for an incidant, i am happy to pay that.  Will i need to send my array overseas do you think or is thsi something they can do remotely? What seems bizzare is the only mechanisim for engaging support is via the telephone, what year is it?

       

      Thanks again.  i may come back here and update the community on how i got on.

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        The support will be remote (you'll need to boot it into tech support mode).  If data recovery is needed (hopefully not) then becomes a lot more expensive.

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