Readynas pro 4 power supply

Thanks PapaBear. Sounds like a case where Netgear is hiding the information that the NV / NV+ power supply would actually be compatible with the Ultra 4. I understand it would likely void the warranty to replace it yourself. Sometimes having the unit back up and running is much more important than maintaining warranty! This unit is intended to be our main "File Server" in a small to medium sized business environment. We need to be prepared to handle the common failures as they happen (in this case power supply & hard drives). Guess I better buy another NV/NV+ power supply from Amazon while their still available! (After I crack open the case for myself and compare the Ultra 4's power supply is the same.)

You know, Netgear not selling this power supply to the "public" seems to me like Toyota saying they won't sell you a starter for your Camry. You have to send the car back to the factory to have it replaced. How would you like that? We're not talking motherboard, we're talking a power supply - a component expected to fail at some time (might be 5 years later, but still). A component which Netgear can see would be a "frequently failing" part and is very likely easily replaced by any computer tech type person. We're not talking about Susie Homemaker replacing it! You don't expect Susie Homemaker to replace the starter in her Toyota Camry even though the part is available - she'll take that Camry to an "automotive tech" to have it replaced. And even then - when her starter goes bad it probably only affects her (and maybe another person or two who have to drive her around while the car is getting fixed). In this case, this Ultra Pro 4 may affect +/- 40 employees when it goes down! And apparently it will be down quite awhile as I ship it to Netgear to have it repaired. How long is that process going to take? I see minimum 3 days - overnight to Netgear, 1 day repair, and overnight back to us. And I'm sure there will be overnight (ie. "rush") shipping charges tacked on!

Garry