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Forum Discussion
muggsy
Oct 31, 2011Aspirant
ReadyNAS Pro Business eth ports + sys fan failed [17039386]
Hi, Just opened a new case via neteagr support portal. I have a ReadyNAS Pro which has been working flawlessly until today. Midway thru streamng media it dropped off the network. Rebooted my switch a...
muggsy
Nov 03, 2011Aspirant
So it's been almost 4 days of pulling teeth and still not any closer to a resolution. Did finally manage to get it into Tech Support mode, but something is definitely not right. the support I've received is not really up to scratch so far.. but hopefully someone does manage to log in and verify what is at fault so I can get this resolved. Just pasted the details I've added to the support ticket. Logs are available on the ticket as well
I have just gotten off the phone with tech support, which has taken 30 mintues away from my night and gotten nowhere. I have attached the logs. The ReadyNAS seems to power up OK after 24 hours of downtime, but still has an issue with the ethernet ports (ie 1 port at 100mbits and the other port not working). When I rebooted to get into the test menu is hung at the test menu when I tried to put it into Tech support mode. I rebooted and this time it just hung at the ReadyNAS writing which is on the display when you initially turn the unti on
At this point I ran the netgear support. The lady advised me to remove the HDDs and reboot. This booted the unit up, with the HDD missing error. When I shut the unit down and connected the HDDs back again it booted. It still only has 1 ethernet port active at 100mbits.. and the other one is reported as offline. Before I had a round robin interface setup and this is not there either.
As the unit appears to be semi operational I have downloed the logs and attached for you.
I have now actually got it in test mode and into tech support successfully. IP address is 121.xxx.xxx.201.. port 23
Unit will be on until I get an update. Even in the 30 mins the unit has been semi up, I have had 5 alerts about my usb UPS being disconnected. Even though I have not disconnected the unit. Something is wrong and I would like it fixed ASAP. Your help is much appreciated
Arran
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