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Forum Discussion
ReadyNAS Ultra 6 Fan Replacement
Hi all, I think one of my rear fans is about to kick the bucket; it's making a weird noise which I've heard before in other fans which stopped functioning after a short while. I don't feel like sen...
OK, thanks to some well-intentioned advice on these boards, I opted instead of buying a replacement fan to just RMA the unit under warranty.
Two days ago I got a replacement unit, I put the disks in it, powered it up, and noticed that the firmware version on it was 4.2.15. I had the newest, 4.2.19, on the defective unit, and proceeded to upgrade it on the new box. All went well, until the unit got stuck on Updating FW on the display. After calling support, they advised to enter the boot menu and perform an OS reinstall. I followed their advice, but to no avail. It remained stuck on Updating FW at boot.
At that point, Netgear support said they would want to telnet into the machine and see what keeps it stuck. I declined, and opted instead to do a factory default, seeing how I had plenty of backups to restore from wihtout losing anything.
Moral of the story: what could have simply be resolved with a no-brainer fan replacement (13 screws involved, including the fan mount ones) turned into an A-Team approach.
But to ship a RMA with such an old FW version is negligent at best, downright moronic at worst.
Two days ago I got a replacement unit, I put the disks in it, powered it up, and noticed that the firmware version on it was 4.2.15. I had the newest, 4.2.19, on the defective unit, and proceeded to upgrade it on the new box. All went well, until the unit got stuck on Updating FW on the display. After calling support, they advised to enter the boot menu and perform an OS reinstall. I followed their advice, but to no avail. It remained stuck on Updating FW at boot.
At that point, Netgear support said they would want to telnet into the machine and see what keeps it stuck. I declined, and opted instead to do a factory default, seeing how I had plenty of backups to restore from wihtout losing anything.
Moral of the story: what could have simply be resolved with a no-brainer fan replacement (13 screws involved, including the fan mount ones) turned into an A-Team approach.
But to ship a RMA with such an old FW version is negligent at best, downright moronic at worst.
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