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Forum Discussion
Readynas Ultra6 horrible experience: 4 drives dead now!
I regret buying a ReadyNas Ultra6. I've had 4 Readynas 4-drive units in the past and they've all performed well. The 6-drive unit has been a total disaster. I had the previous unit replaced by Netge...
I have a support case open (19808615) but frankly I lost all faith in the product so I don't even know if I'm going to want a replacement or any other solution.
Redudancy is not the issue here. Yes, I have dual-redundancy, but the problem is not the data (I didn't have anything there that was worth saving, and the unit was less than 5% full). The problem is the insanely high rate of failure with this specific product, and the way they are failing.
Yes, disks can fail at any time, but 4 disks failing 2 at a time 2 months apart while installed in the same type of Readynas? That stretches the definition of coincidence past the breaking limit. I've had disks fail before, even without a warning. The disks come from shipments of several similar units that have been working flawlessly installed in other ReadyNas and other externals storage. They only fail spectacularly in the ReadyNas Ultra 6.
And let's assume for the sake of argument that all 4 disks were defective -- both units exhibited the same behavior (frozen and unresponsive) instead of sending an alert that the disk had failed. Even if the disks died of natural causes, this is not acceptable. The Readynas should have generated an alert or at least let me access Frontview and look at the status instead of becoming a chunk of metal and requiring a hard reboot. If I had not been near the device I would not have know what had happened.
At this point I'd just like to know if this has happened to anyone else.
Redudancy is not the issue here. Yes, I have dual-redundancy, but the problem is not the data (I didn't have anything there that was worth saving, and the unit was less than 5% full). The problem is the insanely high rate of failure with this specific product, and the way they are failing.
Yes, disks can fail at any time, but 4 disks failing 2 at a time 2 months apart while installed in the same type of Readynas? That stretches the definition of coincidence past the breaking limit. I've had disks fail before, even without a warning. The disks come from shipments of several similar units that have been working flawlessly installed in other ReadyNas and other externals storage. They only fail spectacularly in the ReadyNas Ultra 6.
And let's assume for the sake of argument that all 4 disks were defective -- both units exhibited the same behavior (frozen and unresponsive) instead of sending an alert that the disk had failed. Even if the disks died of natural causes, this is not acceptable. The Readynas should have generated an alert or at least let me access Frontview and look at the status instead of becoming a chunk of metal and requiring a hard reboot. If I had not been near the device I would not have know what had happened.
At this point I'd just like to know if this has happened to anyone else.
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