NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Simmo_79's avatar
Simmo_79
Aspirant
May 08, 2022

readynas+ V2 RND400 web interface stuck

I'm having trouble with my readynas+ v2, when trying to access via web interface (only can use internet explorer because security certificate error with other browsers). The interface gets stuck/frozen.

 

Not sure what is causing the problem with interface. 

I have tried reinstalling the OS but has no effect, main reason why I wanted to access Nas via interface is so I can update the firmware as I can't use chrome (security certificate issues).

 

 

I can still access files on hard drive through windows.

 

Can someone help please.

 

 

7 Replies


  • Simmo_79 wrote:

     

    I have tried reinstalling the OS but has no effect, main reason why I wanted to access Nas via interface is so I can update the firmware 

     


    What firmware are you running now?  Current version for your NAS is 5.3.11 https://kb.netgear.com/25787/RAIDiator-arm-Version-5-3-11-for-ReadyNAS-Duo-v2-NV-v2

     

    RAIDar might be able to tell you what you are running now.  https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar

     

    It might also provide other useful information on the NAS health.

     


    Simmo_79 wrote:

    I'm having trouble with my readynas+ v2, when trying to access via web interface (only can use internet explorer because security certificate error with other browsers). The interface gets stuck/frozen.

     


    Certificate issues can be clicked through (often by clicking on "advanced", and then proceeding to the website).  There's a more difficult issue at the moment, because browsers (including Chrome) are dropping support for TLS 1.0 - which is only version your NAS supports.  That creates a protocol mismatch error (not the same as a certificate warning).

     

    IE still works however, so I don't think this is your problem.

     


    Simmo_79 wrote:

     

    Not sure what is causing the problem with interface. 

    ...

    I can still access files on hard drive through windows.

     


    The top priority right now is to back up the files, because your data is at risk.  So I suggest doing that right away.  Then we can continue troubleshooting what is going on with your NAS (which sounds like it is more fundamental than a browser-related issue).

    • Simmo_79's avatar
      Simmo_79
      Aspirant

      Thanks Stephen,

       

      I have checked with Raidar and the Nas firmware version is 5.3.8 and shows healthy as shown in pic. 

      Is there a way to upgrade nas firmware without using web interface?

      I tried seeing if this has a usb boot but seems like there is no option.

       

       

       

       

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More