Recover password not working

Question

Hi&nbsp;Trying to recover my lost password however an error comes up when going through the forgot password on the readycloud site:&nbsp;'There was an error recovering the password.Please retry.null'&nbsp;I cannot get a recovery email&nbsp;

Marc_V · Answer

RJSConsultants

&nbsp;

Welcome to the Community!

&nbsp;

Have you set Password recovery thru Email before? Have you tried using a different browser?

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If Email recovery was setup before then it should get you a recovery E-mail once successfully done. Maybe trying other browser first or even another PC might help.

&nbsp;

Otherwise, if you have not set it up or still having the same issue after trying on another, doing OS-Reinstall would be the next solution.

&nbsp;

HTH

RJSConsultants · Answer

HI&nbsp;I have tried on multiple pc's as well as different accounts that I have used the forgot password option on, as well as my phone.&nbsp; The message still comes up.&nbsp; I think it may be a problem with the website itself (http://readycloud.netgear.com/)&nbsp;I put a screenshot of the error in my first post.

Sandshark · Answer

Do you have email alerts enabled, and do they work?

If all else fails, you still have the option of an OS re-install, which sets the password to the default but does not mess with your data. It does also switch IP addressing to DHCP, should you currently have it as static.

RJSConsultants · Answer

I'm sorry but reinstalling the OS should have nothing to do with the ReadyCLOUD website not working.&nbsp; Considering these are cloud accounts with netgear the issue is with them.&nbsp;Account email alerts work just fine.&nbsp; I have managed to reset the password by going to netgear.com and doing it from there, however there is still the issue with&nbsp;http://readycloud.netgear.com/&nbsp;password recovery not working.&nbsp; Trying with multiple accounts and multiple computers the same message still appears.&nbsp; Please try it yourself.

Marc_V · Answer

RJSConsultants&nbsp;i thought you were recovering a Password but instead you are resetting a ReadyCloud account.&nbsp;You are correct resetting it on netgear portal my.netgear.com or www.netgear.com works just fine since its a SSO account.&nbsp;The reason for that not to work is due to a reports by users where they&nbsp;were receiving Emails to reset their password without them requesting it. So disabling it has been one of the measures to protect the accounts.&nbsp;I believe there has been notice about this and currently being investigated&nbsp;Thanks!&nbsp;Regards

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Recover password not working

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