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Registering Used ReadyNAS
I purchased a "used" RN104 on eBay and have tried to add it to my devices in my Netgear account. The 104 arrived in brand new condition, never out of the box. I don't mind a lack of warranty (unless ...
Hello NASklr,
This was already registered back in 2014 by a person who is not a reseller and just an end user from the US too. He must have returned the unit back to the reseller and the reseller resold it or he himself resold it. It must be a refurbished unit. Support do not transfer registrations as they do not give any warranty nor support to refurbished or pre-owned units.
Regards,
We've been working on adding some improvements to ReadyCLOUD and you can see this in 6.4.0.
One OS for all current ReadyNAS devices is great as development work will benefit all products and features can be provided for products that would not otherwise be possible.
We take data protection seriously and our use of BTRFS puts us ahead of the competition in this area. Important data still needs to be backed up, but BTRFS has data protection features that complement this nicely. Unlimited snapshots and bit-rot protection against media degradation are great features.
When I bought this unit used, one of the things attracting me was the like-new condition. The other was price. I have no expectation of any warranty or paid support. The public support in this forum has been great and a big influence on my decision to stick with ReadyNAS. I was simply hoping to register this device to show I'm now the legitimate owner. If Netgear policy doesn't allow transfer of ownership in any way, I'm ok with that.
Otoh, how would Netgear handle a recall, if say, a small run of devices have a defective power supply that spontaneously burst into flames? (Far-fetched, I know.)
Hello NASklr,
An example of that is the ReadyNAS NV+ power supply issue that NETGEAR had back in 2007 or 2008, I believe. It went through investigation and NETGEAR found out that there was a range of serial numbers affected. Power supply replacement were sent to customers who reported the that they are experiencing the problem. But then again, the unit should be registered to the person who reported it or at least a representative of the registered name. If the unit is refurbished or pre-owned, support will still not give any warranty. Note that mostly refurbished units have serial numbers erased.
The purpose of registering the NETGEAR product is to activate the warranty and the support. If the unit is second hand or pre-owned, then there is no reason to register it.
They don't allow transferring the registration because the item should be returned back to the reseller if the person who bought it found defective. The reseller should return it to the distributor and not resell it.
Regards,
Hi StephenB
You said:
It would be good if people could register a used device (with no warranty), and get paid support (like data recovery) if that were needed.
I would just like to extend your idea with a simple idea of my own:
If Netgear could register used RNs, and as a parallel alternative, they could also charge a one-off cost for either a one or two year warranty depending on when the item was manufactured and which area of the world it was shipped to, this they would know from the serial number. Plus, the serial number would also let them know if the machine was stolen or, in some way, misappropriated.
Mind you, this is just idle speculation on my part.
UK Bob
Also they could provide a process for end-users to relinquish ownership when they sell, allowing a new purchaser to pick up the ownership.
Though from Jenn's reply, the issues seem to arise because Netgear is using support and warranty as part of their strategy to manage their distribution chain (e.g. prevent unauthorised resellers).
I doubt that is very effective, since it punishes the wrong people. But it does enlarge the scope of the question for Netgear - it's not just about customer support.
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