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Forum Discussion

Bobski2000's avatar
Sep 04, 2018
Solved

Replacement part wanted

Hi,

can anybody help please.

i need a replacement front, where the buttons go etc... I’ve tried looking at Netgear site with no luck.

  • Hi Bobski2000

     

    Welcome to the Community!

     

    Unfortunately there is no replacement part for the front panel. The best thing we can suggest is to get another Pro4 from a user or online store.

     

    More or less your Pro 4 is already Out of waranty so getting a newer model is better. ReadyNAS OS 6 models.

     

    IMO, getting a newer model NAS would be the best way to move forward here since Pro 4 is already EOL. Migrating data to OS 6 is easy as there is a guide for that.

     

    What happened to this NAS btw?

     

     

    Hope this helps!

     


    Regards

10 Replies

Replies have been turned off for this discussion
  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Unfortunately Netgear doesn't sell replacement parts.

     

    Options are

    • to find a used unit (either using it for parts, or migrating your disks to it).  Anything you find will be at least 5 years old.
    • replace the NAS with a current OS 6 x86 model.  You can temporarily mount your disks in the new ReadyNAS, allowing you to offload the data to a backup.  Then you'd complete the setup and restore the data from the backup.
  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired

    Hi Bobski2000

     

    Welcome to the Community!

     

    Unfortunately there is no replacement part for the front panel. The best thing we can suggest is to get another Pro4 from a user or online store.

     

    More or less your Pro 4 is already Out of waranty so getting a newer model is better. ReadyNAS OS 6 models.

     

    IMO, getting a newer model NAS would be the best way to move forward here since Pro 4 is already EOL. Migrating data to OS 6 is easy as there is a guide for that.

     

    What happened to this NAS btw?

     

     

    Hope this helps!

     


    Regards

    • Bobski2000's avatar
      Bobski2000
      Tutor

      Just bought it as a replacement. As we, as a family, was filling up our two disk buffalo duo too fast. So bought this, was the cheapest NAS I could find second hand. I will of course be bringing this up with UPS and the seller.

      • JBDragon1's avatar
        JBDragon1
        Virtuoso

        I got a used QNAP 4 bay NAS from ebay to use as my Backup NAS to my ReadyNAS 516.

         

        The problem with NAS units from these companies is that once it's out of warranty, you can't send it in to get fixed.  They don't normally sell spare parts.  If you work on it, it's now out of warranty, and once it's out of warranty they still won't sell you any spare parts.  They're nice that they are generally small and compact and ready to go.  But they are all using custom parts.   So you either throw it away or see if you can buy the exact same one used on ebay or something for parts if you can find one broken that someone wants to sell.  Good luck with that.

         

        The other option is to build your own NAS.  You would be using more standard parts in general, and there's a number of OS's you can use designed for use for a NAS.  If something brakes, you can generally just fix it yourself.  You, of course, are your own tech support.  It may be most costly and bulkier.    Overall harder to set up for a new person.    It's something I've been thinking about doing at some point.  

         

        If your NAS got damaged in Shipping, that's not good.  You should have been on the phone with them that day.  

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