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Forum Discussion
RN 214 external USB HDD keeps disconnecting
Recently the external Seagate Desktop Backup 6TB USB HDD I use for backing up the RN214 (firmware 6.10.3) keeps apparently randomly disconnecting and then reconnecting. I've changed USB leads and swapped the USB back up HDD with another and same thing is happening when connecting to the RN. The external drive works ok on other PCs. Any suggestions welcome
5 Replies
Welcome to the Community!
I would assume this is happening on all USB ports available on the RN214. Was the external storage formatted on the NAS? There might be an issue with the USB ports if all external storage connected are experiencing the same issue even when you changed the cable.
Contacting Support if your RN214 is still under HW warranty might be best.
HTH
Unfortunately warranty expired back in January....
Formatted as EXT4 on the NAS
When it connects, backups run ok...
OK so looks like I need a replacement RN214. If I get a replacement, is there a way to simply configure the new unit exactly as the old unit before I plug in the drives from the old unit? (ie shares, users, backup schedule, apps etc)
The configuration moves with the drives. Just be sure to move them with the power off. What's in flash on the NAS only passes control to the OS on the drives except when initializing a new NAS.
If your replacement NAS is an Intel one (300 series or better), then you should un-install any apps on the 214 and then re-install them once you have migrated the drives.
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