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Forum Discussion
dbreda
Aug 10, 2015Aspirant
RN102 3 out of 4 hard drives failed in 2 years
Hi All, New to the communities, but I've had the RN102 (purchased from NETGEAR on Amazon with 2 3TB Seagate (ST3000DM001) drives) since about mid 2013. Long story short, I hadn't set up the notific...
- Aug 11, 2015
Hi dbreda,
No worries. You'll get a replacement soon.
Kind regards,
BrianL
NETGEAR Community
StephenB
Aug 10, 2015Guru - Experienced User
The ST3000DM001 is not a good choice for NAS. BackBlaze recently pulled a couple of thousand of them out of service because they were seeing very high failure rates. Their environment is more demanding than a home NAS, but there are also quite a few bad experiences posted here.
FWIW they are not finding that with the ST4000DM001, just the 3 TB model.
I see no reason at all to use desktop drives in a home NAS. Both Seagate and WDC have suitable NAS purposed drives. Prices are similar to desktop drives, warranties are longer, and I am not seeing a lot of horror stories here on any NAS-purposed drive.
- dbredaAug 11, 2015Aspirant
Hi Stephen,
Thanks for the information. That, along with the research that I have been doing, definitely indicates that the drives that NETGEAR shipped with my RN102, and then subsequently provided to replace my failed drives, are completely innappropriate for this application.
I'm pretty annoyed because I bought the NAS with drives assuming that NETGEAR would provide appropriate drives along with it. Instead they took the opportunity to cut costs by providing the worst drives on their approved drives list (the only one with only a 1 year warranty). It makes the RN102 look pretty bad in context, as all of my friends and acquaintences know (via facebook, etc) that it has caused me a lot of problems with failures. NETGEAR could protect their brand a lot better if they, like you, saw "no reason at all to use desktop drives in a home NAS".
Interestingly enough, the most recent communication that I received from NETGEAR Tech Support indicates that they will send my replacement drives of a different model, but they haven't told me what yet. Based on a couple of reviews that I have seen, I have asked for WD30EFRX as replacements.
NETGEAR Support 8/11/2015 9:12 AM
Good day,
Thanks for the logs.
I am now requesting for a different model of drives to be sent to you.
Kindly wait for next e-mail.
Regards,
Framer VillamorOnline Comment 8/11/2015 1:20 PM
Hi Framer,
Thanks for your response. What type of drives will you be sending? I would prefer the WD30EFRX drives if I had my choice.
Also, can you expedite shipping? I am worried that my last drive will fail soon and I will lose my data.
Thanks,
Don
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