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RN102 3 out of 4 hard drives failed in 2 years
Hi All, New to the communities, but I've had the RN102 (purchased from NETGEAR on Amazon with 2 3TB Seagate (ST3000DM001) drives) since about mid 2013. Long story short, I hadn't set up the notific...
Hi dbreda,
No worries. You'll get a replacement soon.
Kind regards,
BrianL
NETGEAR Community
Hi dbreda,
I agree with Stephen. You may also want to see the entire list (here) of the compatible HDD for your RN102 unit. Consider the best drives available and much better have a look at their reviews and other user feedback.
Kind regards,
BrianL
NETGEAR Community
Hi Brian,
Thanks for your reply. NETGEAR Tech Support also seems to agree with you guys. I received a message saying that they would replace my drives with different models, but they have not yet specified the models. I had looked at the list of compatible drives along with reviews and decided that I wanted the WD30EFRX. I asked for that model in my response to Tech Support. I hope that is what they will agree to send me. If you have the ability to influence that decision at all, I'd certainly appreciate it!
Don
I always buy diskless myself.
Now I know! And knowing is half the battle. GI Joe!
I really just assumed that they would know better than me about what drives should go in the NAS. Assume. Made an a$$ out of... well, pretty much just me.
Hi dbreda,
No worries. You'll get a replacement soon.
Kind regards,
BrianL
NETGEAR CommunityWe test drives before adding them to the compatibility list. Unfortunately some problems take some time to emerge and when we chose to use these drives we didn't know what poor record they would come to have as demonstrated by backblaze's experience that StephenB referred to.
For disks purchased in semi or fully populated units we can RMA disks that fail within the warranty.Disk failures can happen and with any drive model out there users can find they have a lot of failures. It's one reason why backups are important.
There is always the option to purchase diskless if you want and choose the disks you want, or to buy a unit with enterprise disks installed.Hi Guys,
Just a follow up to describe the resolution:
Netgear sent me a Recertified Seagate Constellation ES.2 (ST33000650NS) to replace the failed drive. I also removed the 4th (as yet not failed!) drive and replaced it with a WD Red 3TB drive that I bought on Amazon. Due to the terrible track record of the ST3000DM001 drives, I had asked Netgear to replace the last one as well, but had not heard back from them yet, so I used the drive from Amazon. I don't trust those ST3000DM001 drives at all, but i guess I'll keep it to throw in the NAS if one of the other drives fail, while I order a replacement.
Don
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