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RN102: Password reset not available (greyed out)
Hello. I follow these articles to set up password recovery, but the setting is greyed out (not available) in my Password page. It looks like the password reset button has a tape over it on the back of the NAS. Is password recovery not available for this model?
https://kb.netgear.com/29760/How-do-I-recover-a-lost-or-forgotten-administrator-password-on-my-ReadyNAS-OS-6
Also, why won't my pictures show when I publish them and why can't I attach more than one file?
If you enter the current password (w/o clicking apply) you should find that the enable password recovery checkbox will be enabled.
Also, the taped-over slot on back is not covering a password reset button.
BTW, several folks have found the password recovery feature to be hit-or-miss. There is another way to reset the admin password, which is to do an OS reinstall from the front panel. That will
- change the admin password back to password
- reset the network setting to default (using DHCP)
- disable volume quota (which can be reset on the volume settings wheel).
Documentation for your NAS can be found here: https://www.netgear.com/support/product/RN102.aspx#docs The OS reinstall procedure is on page 20 of the hardware manual.
4 Replies
second file
Have you changed the admin password from the default? Many things are locked out until you do, though the manual fails to mention that. I don't have a 100 series NAS active any longer to check if this feature was disabled in an OS update, so I hope somebody with a 102 (or a 104 likely will have the same restriction if there is one) will comment on that. Due to RAM and CPU limitations, there are features that have to be eliminated from the 100 series, though this does seem a poor choice if that's really what's going on here.
Thanks for responding. Yeah, not the default password.
I just set up the email notification thing, and that works, so I don't think that's it.
If you enter the current password (w/o clicking apply) you should find that the enable password recovery checkbox will be enabled.
Also, the taped-over slot on back is not covering a password reset button.
BTW, several folks have found the password recovery feature to be hit-or-miss. There is another way to reset the admin password, which is to do an OS reinstall from the front panel. That will
- change the admin password back to password
- reset the network setting to default (using DHCP)
- disable volume quota (which can be reset on the volume settings wheel).
Documentation for your NAS can be found here: https://www.netgear.com/support/product/RN102.aspx#docs The OS reinstall procedure is on page 20 of the hardware manual.
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