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Forum Discussion
RN10200 Unrecognised disks
My RN10200 has suddenly stopped recognising the disks it has in it. I couldn't access the drives a couple of days ago, its IP address is recognised and can be pinged successfully from the router. I can find no way to close the device down gracefully - have to unplug the power to stop it.
When powered up, it seems to boot up and can hear disk activity. After a while it settles down to a slowly flashing power LED with a continuously on ACT LED - neither of the disk LEDs are on. Left to its own devices this doesn't change for numbers of hours.
Raidar recognises the device and reports that no disks are detected. It has two Seagate Barracudas @ 3Tb each.
I haven't attempted any of the reset type boot sequences.
Any Ideas what could be wrong and is there any way of fixing this?
Many thanks
Anthony
When powered up, it seems to boot up and can hear disk activity. After a while it settles down to a slowly flashing power LED with a continuously on ACT LED - neither of the disk LEDs are on. Left to its own devices this doesn't change for numbers of hours.
Raidar recognises the device and reports that no disks are detected. It has two Seagate Barracudas @ 3Tb each.
I haven't attempted any of the reset type boot sequences.
Any Ideas what could be wrong and is there any way of fixing this?
Many thanks
Anthony
5 Replies
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- I would contact support. Maybe also test the disks with seatools.
If the disks are healthy and the NAS doesn't see them, then I'd suspect hardware. In that case you are covered under warranty, not limited by the 90 software support. - Do you have a backup of all the data stored in your NAS?
Is there an e-mail notification you received that a drive(s) is failing?
As per StephenB, you may want to contact Netgear Support and they could assist you with your concern: http://support.netgear.com/general/contact/#tab-call - Thanks
I've messaged Support. The device is about two years old, so would a warranty still be valid? I have had no email notifications regarding impending failure of any sort. Unfortunately this device was my backup - The NAS hardware warranty is 3 years. They might want proof of purchase.
- Do you have a scratch disk you could use to verify if the NAS chassis is O.K.?
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