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Forum Discussion
RN104 Volume Degraded and does not see new disk
Hi, I see many people have had the volume is degraded issue and I recently have had it. I have 3x 3TB disks set up as X-RAID and I could see on the admin page that the 3rd disk in slot 3 had vani...
Sounds like the new disk might be bad (not detected in two slots).
The next step is to test it in a Windows PC with vendor tools (Lifeguard for Western Digital, or Seatools for Seagate). You can connect it to the PC with either SATA or a USB adapter/dock. Alternatively, just exchange the disk with the seller.
Another thing you could try is power down the NAS, and remove the disks (labeling by slot). Then put the new disk in slot 1 and power it. The NAS will do a factory install. If that works, then after setup you can try booting the NAS with the new disk in each slot. Power down the NAS before you move the disk to the next slot. This test will check that all the bays are working properly.
Many thanks will give both those a try!
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