Forum Discussion

Apprentice

Jul 25, 2016

Solved

RN104 won't power up

My RN104 seems to have powered down overnight (maybe there was a power failure?) but this morning it wont power up. The LAN port is blinking with activity (from the shared switch) but nothing happens when I press the power button. I've disconnected the power brick, and disconnected the power brink from the wall as well.

Is the unit dead or is there some other troubleshooting I could perform?

Other

RN104

booboo59
Jul 30, 2016
Quick update, and to close the thread. I received the replacement RN104, and came with 6.2.0. Next steps:

1. Installed scratch disk, and allowed NAS to format and install firmware
2. Upgraded to 6.5.0
3. Powered down
4. Replaced scratch disk with my old disks
5. Powered back on, and all back to normal
6. Chassis informed me of 6.5.1 and upgraded.

Will be shipping the failed chassis on Monday. Thank you.

8 Replies

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booboo59
Apprentice
Jul 25, 2016
I've now tested the power supply, and I've getting +12VDC on the 2 pins on the flat side, ground on the other 2. That seems to indicate an issue with the chassis?
- StephenB
  Guru - Experienced User
  Jul 25, 2016
  Try powering down, and removing the disks (labeling by slot). Then power up, and see what status you get from RAIDar.
  - booboo59
    Apprentice
    Jul 25, 2016
    Well, it's powered down already. But won't power up, regardless of having disks, etc. Already have hardware RMA filed, so will wait for the replacement unit. Thanks!