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RN10400 - NETGEAR Storage Failed! Message on front of NAS
Heyas,
I've woken up this morning to my NAS making noise on its fan (normally its pretty silent but now i can hear the fan), and on the front of the NAS, it says "NETGEAR Storage Failed!".
I can't see my NAS over the network any more - I can normally see it via "Network" but the last ip it was using was 192.168.0.5
Help! Unsure what to do - i bought this thing to prevent loss of digital photos and such and now it seems i can't access the files on it.
The configuration i had running in the NAS was one HDD that basically backed up the photos and 2 other HDD were in Raid 0? Basically they were in the RAID mode were they are mirrors of each other so if one fails, i can just replace the HDD and it will re-mirror between them.
Any help super appreciated. My initial thoughts is to remove the HDD and plug it directly into my computer to get the files off it - but figured i should post here first incase i'm missing something.
Try running RAIDar, and see what information it reports. https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar
PowerFang wrote:
The configuration i had running in the NAS was one HDD that basically backed up the photos and 2 other HDD were in Raid 0? Basically they were in the RAID mode were they are mirrors of each other so if one fails, i can just replace the HDD and it will re-mirror between them.
I think you are remembering that incorrectly. If you are using the default XRAID, then with 3 disks you'd be using RAID-5. That doesn't use mirroring, though it can rebuild any of the drives from the other two.
More fundamentally, RAID is not enough to keep your data safe. It's useful (in particular it keeps your files available during routine disk replacements). But it can fail (as can the NAS itself). The only way I know of to keep data safe is to keep at least one copy on another device. Personally I keep three independent copies of everything I care about.
PowerFang wrote:
Any help super appreciated. My initial thoughts is to remove the HDD and plug it directly into my computer to get the files off it -
That won't work - Windows and Mac PCs don't support the BTRFS file system used on the NAS. There is a software package called ReclaiMe that does data recovery. You'd need to attach at least two of your disks to the PC to use it. They can be attached over USB.
Netgear also offers a data recovery service: https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service
Check the warranty status of your NAS - if you are the original purchaser, the hardware warranty is 3 years. If you still are covered by the warranty, then you could start the RMA process to get a replacement NAS via my.netgear.com.
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Try running RAIDar, and see what information it reports. https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar
PowerFang wrote:
The configuration i had running in the NAS was one HDD that basically backed up the photos and 2 other HDD were in Raid 0? Basically they were in the RAID mode were they are mirrors of each other so if one fails, i can just replace the HDD and it will re-mirror between them.
I think you are remembering that incorrectly. If you are using the default XRAID, then with 3 disks you'd be using RAID-5. That doesn't use mirroring, though it can rebuild any of the drives from the other two.
More fundamentally, RAID is not enough to keep your data safe. It's useful (in particular it keeps your files available during routine disk replacements). But it can fail (as can the NAS itself). The only way I know of to keep data safe is to keep at least one copy on another device. Personally I keep three independent copies of everything I care about.
PowerFang wrote:
Any help super appreciated. My initial thoughts is to remove the HDD and plug it directly into my computer to get the files off it -
That won't work - Windows and Mac PCs don't support the BTRFS file system used on the NAS. There is a software package called ReclaiMe that does data recovery. You'd need to attach at least two of your disks to the PC to use it. They can be attached over USB.
Netgear also offers a data recovery service: https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service
Check the warranty status of your NAS - if you are the original purchaser, the hardware warranty is 3 years. If you still are covered by the warranty, then you could start the RMA process to get a replacement NAS via my.netgear.com.
- Thanks for the info - I’ll try what you suggest.
Yeah unsure about the exact raid , all I know is it’s the mirror one where both of them have the same data , the 3rd hdd was an individual one where it also held a copy of the data on the raid hdd’s as a snapshot backup.
I’m hoping those tools work.
I’ll let you know. Unfortunately, RAIDar has not been able to detect the NAS :(
I was able to remove the snapshot drive from the NAS and use the ReclaimMe software which is currently detecting the files on it - but it looks like it can see them all - which is good.
I agree with you in regards to backups - but i really was not expecting the NAS itself to fail - i thought i covered myself well where i had 2 HDD's in mirrored raid with a 3rd as a snapshot backup. It looks like the HDD's are fine so i think i can recover everything , but yeah just not expecting the device itself to fail.
I sorta dont see the point in having the NAS when i could just use a regular computer and not have to worry about different filesystem formats. Like i dont see what the NAS gives when it was the first part of the problem to fail - i would've expected a HDD to go first etc... I used to previously do a manual multiple hdd backup but i thought i would try a NAS as it seemed like a dedicated versions for it. But scary when the device itself fails.
I think my device would be within or close to the 3 year mark - i think its probably 2.5 years old. I might see if i can find the receipt. May give it another go but unsure - may look to focus on cloud backup instead.
But thanks for your help - appreciate you getting me on the right path to recover my files - was easy with all the links provided and knowledge you gave.
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