NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RN212 - Volumes go missing
Every few days my RN212 just 'loses' its data. I go to access the files on a device only to find I can not connect to my NAS. Best case scenario, when I log into the admin page it tells me I have a new device I need to set up. I play along and sometimes I can get into the shares section of the admin page and find the data. I can then access the data across my devices again, even though the ReadyCloud interface is telling me I need to create a new volume. I close the interface and the system works - for a few days.
Sometimes, however, it just loses the data entirely. When I go through the set-up process it doesn't find the old volume at all. I end up having to reformat and put the data back on the NAS from a backup computer. This happens frequently, and I'm kind of sick of it. Today, we had a power outage and now the NAS has 'misplaced' the volume again. With a little research, I found this, which seems very similar to my problem:
Sadly, the solution is a bit above my comfort level. I, not being an advanced user, hesitate to play around with that. As per Netgear:
- SSH access is disabled by default.
- Access by SSH is not discouraged, but is recommended for advanced users only.
I am not sure if these lost volume problems are related or just similar (most are not preceded by power loss). I have tried several factory resets, I have tried running diagnostics on the drives (two WD Red HDD) through the ReadyCloud interface, but every single diagnostic just fails. My desktop found no problems when I plugged the drives in, so I think they're good. I have tried using each of the drives separately and the NAS loses volumes on both of them. We have recently moved and gotten a new modem, and the problem remains, so I don't think it's a connection issue either.
I am at a loss and this problem is way above my paygrade. Is there any way to get this thing to remember my volumes?
1 Reply
Replies have been turned off for this discussion
I always suggest that NAS users get a UPS - especially if you do experience fairly frequent power loss.
On the rest of the puzzle - I suggest downloading the log zip file, and sending a PM (private message) to JohnCM_S (mod) or perhaps Hopchen (former Netgear Employee), and ask them to analyze. Don't post the link publicly - there is information in them that shouldn't be public. Click on the envelope icon on the upper right of the forum to send a PM.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
