RN214 Synchronization Offline

Question

Hi guys,&nbsp;I do have a quite silly question. When I am trying to 'sync' a folder from NAS via ReadyCLOUD app (sync with PC), I immediately get a red X and 'Synchronization&nbsp;Offline' displayed. The PC however, opens the folder location (which is empty). Same behavior on my MAC. So I guess it is a setting on ReadyNAS local IP homepage?&nbsp;I am using RN 214, FW 6.9.2. Anyone had that issue before?&nbsp;Thanks for suggestions,ReadyNewbie

IT_wannabe_1987 · Answer

Hello&nbsp;:smileyhappy:&nbsp;For now I suggest disabling the Anti-virus on the ReadyNAS. If the issue is not resolve, pplease attach a screenshot of the error message and the system logs.&nbsp;Is your PC hardwired or wireless? Also, can you ping the ReadyNAS from your computer?&nbsp;&nbsp;

ReadyNewbie · Answer

Hi.&nbsp;Turning AntiVirus SW off did not have any effect on the sync process.&nbsp; My Mac is wired, my PC is wirless, I can ping the NAS, w/o any problem. I've attached&nbsp;a screenshot, however, this forum does not allow to attach log files?!

ReadyNewbie · Answer

and I opened a support case in order to send logs. case #29725358

StephenB · Answer

ReadyNewbie wrote:
this forum does not allow to attach log files?!

Logs contain some information that can compromise privacy, so we don't want them posted publicly here.
&nbsp;
If a Netgear Mod requests logs, you can provide them via email w/o a support case -&nbsp;https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators
&nbsp;
Alternatively, you can use the private message feature of the forum (see the envelope icon in the upper right), and send a link to logs stored on google drive, dropbox, etc.

ReadyNewbie · Answer

I thought so, thanks!&nbsp;

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RN214 Synchronization Offline

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