So, this has happened: this week the ReadyNAS just “stops working”. I can log into the admin webpage, and everything looks perfectly fine and there are no errors or any other loud warnings.However, at the same time, neither my Mac Mini, my MacBook, my wife’s Windows laptop, my iPad, my android tablet, nor my iPhone can see the device. It’s “working just fine“ as long as you don’t want to access any data (so what’s the point, really?).Anyone else seen this type of behavior? This seems to have escalated about two weeks ago.

What firmware are you running? WildfireTech wrote:However, at the same time, neither my Mac Mini, my MacBook, my wife’s Windows laptop, my iPad, my android tablet, nor my iPhone can see the device. It’s “working just fine“ as long as you don’t want to access any data (so what’s the point, really?). Perhaps download the log zip file, and see if there are any errors related to Samba. You can send the mods ( JohnCM_S or Marc_V ) a private message (PM) with a downloadable link the log zip, and ask them to analyze it. Do that using the envelope icon in the upper right of the forum page. Don't post the zip publicly. Are all these devices accessing with SMB? If not, what protocols are you using? When the problem occurs, does it always affect all devices? Or does it just affect some? Also, on the Windows laptop - have you tried entering \\NAS-IP-ADDRESS in the file address bar when you can't "see" the NAS? Use the real IP address for the NAS of course (and be careful to use the correct slash direction). It'd be helpful to understand if this is a discovery issue, or an access issue.

Thanks for the reply. We are using SMB (for windows) and AFS (for the Macs). I have looked at the log files and they don't show any errors that I can see, but I will upload them to the devs as you recommended. As for the access, we are always using the IP address for connections as I haven't set up a DNS for the house that includes the NAS so that you have to know it is there to access it (security by obscurity).

WildfireTech wrote: As for the access, we are always using the IP address for connections Ok. On the Windows system, are you entering the IP address in the file explorer address bar? Or are you looking for an icon in the left pane under "network"?

Using the IP address on all systems, at all times. No Finder lookups, no Explorer lookups.

Hi WildfireTech, Can you send to us the NAS system logs via PM (private message)? We will check what is causing the issue. Regards,

RN312 “stops working” | NETGEAR Communities

15 Replies

StephenB
Guru
Feb 13, 2020
What firmware are you running?

WildfireTech wrote:

However, at the same time, neither my Mac Mini, my MacBook, my wife’s Windows laptop, my iPad, my android tablet, nor my iPhone can see the device. It’s “working just fine“ as long as you don’t want to access any data (so what’s the point, really?).

Perhaps download the log zip file, and see if there are any errors related to Samba. You can send the mods ( JohnCM_S or Marc_V ) a private message (PM) with a downloadable link the log zip, and ask them to analyze it. Do that using the envelope icon in the upper right of the forum page. Don't post the zip publicly.

Are all these devices accessing with SMB? If not, what protocols are you using? When the problem occurs, does it always affect all devices? Or does it just affect some?

Also, on the Windows laptop - have you tried entering \\NAS-IP-ADDRESS in the file address bar when you can't "see" the NAS? Use the real IP address for the NAS of course (and be careful to use the correct slash direction). It'd be helpful to understand if this is a discovery issue, or an access issue.
- WildfireTech
  Guide
  Feb 13, 2020
  Thanks for the reply. We are using SMB (for windows) and AFS (for the Macs). I have looked at the log files and they don't show any errors that I can see, but I will upload them to the devs as you recommended.
  
  As for the access, we are always using the IP address for connections as I haven't set up a DNS for the house that includes the NAS so that you have to know it is there to access it (security by obscurity).
  - StephenB
    Guru
    Feb 13, 2020
    WildfireTech wrote:
    
    As for the access, we are always using the IP address for connections
    
    Ok. On the Windows system, are you entering the IP address in the file explorer address bar? Or are you looking for an icon in the left pane under "network"?