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Forum Discussion
RN31200 and ReadyCloud is terrible.
My Readycloud keeps disconnecting and I'm switching to a new Nas server. Netgear is a very weak and unreliable product and I recommend all users to avoid it.
I updated to latest hardware for the server. It asks me to input a password that I already had and I dont know it because it would not let me change to a password I already knew. I wanted to use this thing for a time machine backup but it has never really worked right. Is there a human contact I can speak to with Netgear? I have ALWAYS had this problem and I may have to do a complete reset or just move the drives to another brand and start over.
Hi jamiejav1,
You may do an OS re-install on your NAS. This will reset the admin password and the network settings to default without deleting your data. You may check this article for the steps on how to access the boot menu and select OS re-install.
Is there a human contact I can speak to with Netgear?
You may open a support ticket at https://www.netgear.com/support/contact.aspx. One of the support experts can assist you as well regarding this issue.
Regards,
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