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Forum Discussion
RN31200 ReadyNAS suddenly gone! #26436363
Hi everyone,
I will have had my RN31200 ReadyNAS (OS 6.2) 1 week tomorrow, and until this morning things seemed to be working great - especially for a newbie!!
However, I have run into a...
Gz023247 wrote:
ar.
When booting up lights flash on the end of ethernet cable, indicating a connection, but then after 30-40 seconds go out. I was advised by a "chat" agent that the gigabit lan ports are not working and I should send the item back.
When the lights go out, can you ping the NAS? (on windows, run CMD and then type ping nasipaddress (using the real IP address of course).
Gz023247 wrote:
Problem is, it came from Amazon and I have been spending painful hours transferring data from a WD 3tb cloud hard drive to the NAS unit and don't want to restart the whole process again if I can avoid it.
You can migrate the disks you have directly to the new unit.
If it won't boot into a low-level diagnostic mode even with no disks installed and the USB disk disconnected that would suggest a faulty chassis. I understand that support has already walked you through that.
Item has been returned back to Amazon now with full refund received as it would seem the unit was faulty. Thanks for everyone's help.
Support has reviewed your case and it seems you are probably running 6.4.1 not 6.2. This would suggest that you may have run into an issue that would have been resolved by USB Boot Recovery (note some USB keys are incompatible with USB Boot Recovery). That particular problem has been fixed in 6.4.2 (see Enhancement & Bug Fixes #17 in the Release Notes)
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