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Gz023247's avatar
Gz023247
Aspirant
Feb 07, 2016

RN31200 ReadyNAS suddenly gone! #26436363

Hi everyone,   I will have had my RN31200 ReadyNAS (OS 6.2) 1 week tomorrow, and until this morning things seemed to be working great - especially for a newbie!!    However, I have run into a...
Tips from other users
mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Feb 07, 2016

If it won't boot into a low-level diagnostic mode even with no disks installed and the USB disk disconnected that would suggest a faulty chassis. I understand that support has already walked you through that.

Gz023247's avatar
Gz023247
Aspirant
Feb 15, 2016

Item has been returned back to Amazon now with full refund received as it would seem the unit was faulty. Thanks for everyone's help.

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Feb 15, 2016

    Support has reviewed your case and it seems you are probably running 6.4.1 not 6.2. This would suggest that you may have run into an issue that would have been resolved by USB Boot Recovery (note some USB keys are incompatible with USB Boot Recovery). That particular problem has been fixed in 6.4.2 (see Enhancement & Bug Fixes #17 in the Release Notes)

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