NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Alpha101
Oct 09, 2022Aspirant
RN31400
Unable to access existing Time Machine File to update Time Machine It comes up with an OS error This has happened before and had to start a new Time Machine File Can you please provide support
JeraldM
Oct 11, 2022NETGEAR Employee Retired
Hi Alpha101,
Just to confirm, have you referred to this KB article with regards to reconfiguring Time Machine?
If possible, please send a screenshot of what kind of OS error you're getting to assist you further.
Regards,
JeraldM
NETGEAR Community Team
- Alpha101Oct 11, 2022AspirantHi JeraldM,
The other notification that comes up is that the backup is already in use. There must be an easy solution to this problem.
Thanks
Edgar- Alpha101Jan 22, 2023Aspirant
To whom it may concern,
I`m disappointed that I have not received adequate support from the Netgear Community. I will try customer support however should not be made to pay when there is no problem with the software or hardware.
Thanks
Edgar- SandsharkJan 23, 2023Sensei
You have given very few details concerning your issue. "It comes up with an OS error" is like calling an an auto mechanic and telling him simply "my car doesn't run" and expecting him to diagnose your problem over the phone. In addition, many of us don't use a Mac (myself and StephenB are major posters, and neither of us do), so can't help even if you give details.
You can start with these: Is the error on the NAS or the Mac? What is the error? What NAS user name are you using (admin, or your own account)? Did this start happening when you updated the OS on the Mac or NAS, and if so, from what to what?
Your non-descriptive subject, which doesn't even mention Time Machine, certainly doesn't cause anyone who might know the answer to look at this post.
Apple apparently makes changes to Time Machine all the time and just expects other companies to keep up with them. Or maybe they hope other companies won't, forcing you to use their products exclusively. I've come to that conclusion based on other posts here similar to yours, but much more descriptive. So, maybe, you'd get a better answer in an Apple forum.
Start by helping forum users understand the specifics of your issue, and maybe you'll get better responses. But this is primarily a user-to-user forum, and your attitude of just expecting a solution from a fellow, unpaid user is not going to gain you friends here. JeraldM does work for Netgear and did start trying to help you, and you didn't indicate you did read the article he pointed you to nor did you post the information he asked for. I can certainly understand why he would abandon trying to help you when you won't even help yourself.
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!