NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RN31400
Unable to access existing Time Machine File to update Time Machine It comes up with an OS error This has happened before and had to start a new Time Machine File Can you please provide support
To clarify, neither Sandshark nor I work for Netgear. We don't represent them in any way, and are not responsible for their moderation policies.
Netgear's direct engagement in the ReadyNAS forums has dropped sharply over the past few years, and the mod who did respond to you has since left Netgear. Although Netgear hasn't said, it's clear to me that Netgear has been quiet-quitting the NAS business for some years, and I think the barriers in getting customer support is part of that.
My experience here suggests that if you do want other users to chime in with suggestions, it is best to offer more details in your initial post, and not require folks to ask. Though since I am not a Mac user, I have no direct experience with TimeMachine, so unfortunately have no ideas on how to resolve your particular problem.
Thank you for your input. It`s disappointing that Netgear have reduced technical support for customers unless it`s paid for data recovery service as indicated in an email response from an advisor. That said, it seems I may ave resolved my technical problem. My MacBook has access to Time Machine saved on ReadyNAS. However, there continues to be an error initially when attempting to back-up and after numerous attempt it`s successful. Interestingly, my ReadyNAS continues to indicate on the display that it cannot find the IP address. I`m connected to ReadyNAS via ethernet cable and use RAIDar. This problem started following moving house and subsequently changing router / IP address. I will appreciate any technical support.
On the display panel it comes up with the following:
ReadyNAS
No IP Address
It doesn`t show up anywhere else.
I will have to explore how to local access my ReadyNAS following change of address.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
