NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RN316 & 6.5.0 - horrible performance
I've been using RN's for over 5 years now so I know they very well. I have 10 units running 6.2.4 with no issues, I upgraded one to 6.5.0 and the performance is aweful. I'm not talking about copy'i...
the firmware update wa done almost 2 weeks ago, even so, how would that affect the UI from barely being usable?
nickcasa wrote:
the firmware update wa done almost 2 weeks ago, even so, how would that affect the UI from barely being usable?
The UI is affected because it runs at low priority, so any background process slows UI performance.
But it should have completed long before now. I suggest contacting support (support.netgear.com). Someone from Netgear here might also request logs or even take a courtesy look.
If you purchased new between June 1, 2014 and May 31, 2016 you are entitled to free email support. If not, if you contact them you should stress that this issue was caused by the upgrade.
Product is under 6 months old, however how do I get free email support? Support is currently doing the $75 support (assuming this is per incident)? If I factory default the NAS will the firmware fall to a lower level? I don't care about the data, I have it all backed up, I just want to get it back to 6.2.4 as my other units. How can I accomplish that quickly?
nickcasa wrote:
Product is under 6 months old, however how do I get free email support? Support is currently doing the $75 support (assuming this is per incident)? If I factory default the NAS will the firmware fall to a lower level? I don't care about the data, I have it all backed up, I just want to get it back to 6.2.4 as my other units. How can I accomplish that quickly?
See http://kb.netgear.com/app/answers/detail/a_id/26066/~/readynas-support-and-warranty
Note the section at the bottom: *Lifetime chat is offered for the products indicated on this table only if they were purchased between June 1, 2014 and May 31, 2016. RN316 models are all starred, so you are entitled to lifetime chat. You might need proof-of-purchase of course. One person here found that he had to use email - support seemed be be confused on what he was entitled to. He still got free email support though.
They won't downgrade you to 6.2.4 (they don't recommend it) but they should be able to help. If you were to downgrade on your own you'd need a factory reset anyway.
Thank you for your help, so a factory reset would put me back at a lower version you're saying? Sounds like a downgrade by me is out of the question.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
