NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

acalvo's avatar
acalvo
Star
Jun 24, 2019

RN426 display error

Hi!

 

I have a new NAS for two months (RN426) with a fresh install of my data (but I had in the past to Readynas Ultra 2 with OS6 and a Duo without any LCD screen).

Now, I have only 10TB disk in JBOD (and X-Raid enabled), and the next month I want to add other 10TB disk to create a RAID 1.

My NAS, now, shows in the LCD screen the message: (null) + ffff880068e97dc8.

I downloaded the logs and I din't see nothing special, the SMART of the disk is OK.

What is the meaning of this message?

I can send the logs if is required to detect the origin of this strange message.

 

Thanks!

2 Replies


  • acalvo wrote:

    My NAS, now, shows in the LCD screen the message: (null) + ffff880068e97dc8.

    What is the meaning of this message?

     


    It means something crashed.

     


    acalvo wrote:

    I can send the logs if is required to detect the origin of this strange message.


    That's a good idea. Send a private message (click on the envelope icon in the upper right of the forum page) to JohnCM_S and/or Marc_V asking them to analyze the logs.

     

    Store the log zip itself in cloud storage (dropbox, google drive, etc), and sent a link in the PM.  Don't post the logs publicly here.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More