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RN626X- NAS disconnecting around the same time every night.
I've got my RN626X installed in the area of my business where there is 24hr power (hooked up to a UPS) because I have a remote worker who needs access to a share between 2:00 and 5:00am to do his work. Unfortunately the NAS seems to disconnect at roughly the same time each night and for a similar amount of time. Typically from 1:00am to 5:00am with some notable exceptions where it disconnects as early as 8:30pm. Logs show that it's only the network card that's going offline and that during the disconnection the NAS continues to take snapshots. How can I resolve this issue? I'm on firmware 6.10.3. Thank you.
MichaelWDL wrote:
Logs show that it's only the network card that's going offline and that during the disconnection the NAS continues to take snapshots.
Not sure what you mean by "the network card going off line".
But I suspect you mean that the network is dropping, but the NAS continues to run normally. If so, the first thing to figure out if something is disrupting the power along the path from NAS to the internet - loss of power on any switches on the path to the router, the router itself, and modem (if there is one).
If there is an always-on PC nearby, you could set it up to ping an internet service over-night and see if it also loses the connection at the same time. gping is a free tool you could use for that. https://sourceforge.net/projects/gping/
Also, is anyone in the facility at that time (security folks, or a cleaning service)?
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MichaelWDL wrote:
Logs show that it's only the network card that's going offline and that during the disconnection the NAS continues to take snapshots.
Not sure what you mean by "the network card going off line".
But I suspect you mean that the network is dropping, but the NAS continues to run normally. If so, the first thing to figure out if something is disrupting the power along the path from NAS to the internet - loss of power on any switches on the path to the router, the router itself, and modem (if there is one).
If there is an always-on PC nearby, you could set it up to ping an internet service over-night and see if it also loses the connection at the same time. gping is a free tool you could use for that. https://sourceforge.net/projects/gping/
Also, is anyone in the facility at that time (security folks, or a cleaning service)?
StephenB wrote:
MichaelWDL wrote:Logs show that it's only the network card that's going offline and that during the disconnection the NAS continues to take snapshots.
Not sure what you mean by "the network card going off line".
But I suspect you mean that the network is dropping, but the NAS continues to run normally.
That is my -probably incorrect- guess based on seeing this (screenshot) in the logs every morning.
I will use GPing on a nearby PC to see if we're losing our connection and return the results. Thank you.
I'm pleased to report that your idea that there must be an interruption somewhere along the path to the internet was the issue. This thing passed through three different switches, each older and harder to get to than the last. And of course the last switch was in an area that powers down at night. Hooked it up to a UPS and we're good. Thank you very much.
Thanks for following up; I'm glad you were able to resolve it.
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