RN628X Access Problems

Question

There has been a related thread (https://community.netgear.com/t5/New-to-ReadyNAS/ReadyNAS-628X-Problems/m-p/1539239/highlight/false#M16065) which is now resolved and is closed However, the problem left is that the RN628X device doesn't appear to be stable as regards availability. I have a network with 6 pc's accessing the device (or at least wanting to) but after a reboot (which is often a manual turn-off/turn-on as the RAIDar or Admin screen doesn work) I get availability across the network for a few hours and then the device appears offline, I can't get into Admin, it isn't showing as online in the Readycloud app on a remote PC etc

Current situation is a manual boot last night.

I currently can't access the web Admin screens

It has shown as offline all day on Readycloud app

Network search in File Explorer shows the NAS but then trying to access it I get "Windows cannot access" error

Is this something that the logs may provide info or would it benefit from a techie taking a remote look?

TVMIA

Bob

mdgm-ntgr · Answer

Your hostname has an underscore in it. Can you try changing the hostname to one without an underscore?

StephenB · Answer

I suggest PM&nbsp;mdgm-ntgr; asking him if he is willing to look at the logs.
&nbsp;
If you still have 90 day support available, you might want to try using that (my.netgear.com).

BobFord · Answer

Thanks Stephen&nbsp;I've contacted support at my.netgear.com as suggested given the device is only 2 months oldStephenBwrote:I suggest PM&nbsp;mdgm-ntgr; asking him if he is willing to look at the logs.&nbsp;If you still have 90 day support available, you might want to try using that (my.netgear.com).&nbsp;

Forum Discussion

RN628X Access Problems

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