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IMHS-Library's avatar
IMHS-Library
Aspirant
Dec 13, 2018
Solved

S.O.S: ReadyNas 4312 All Power LED Solid BLUE!

Spoiler
 

S.O.S : entire information of our online library is at risk! please help!!

we have moved the readyNAS to a new location and as soon as I powered it on,

"I recieved the message remove inactive volumes to use the disk. DISK *1,11,10... "(all the DISKS!)

 Also on the device the entire power lights are SOLID BLUE.

 

We are a non-profit ORG and any help will be vital.

 

Thank you 

  • JohnCM_S's avatar
    JohnCM_S
    Dec 18, 2018

    Hi IMHS-Library,

     

    You have these lines on your kernel log:

     

    [Fri Dec 14 20:15:14 2018] BTRFS: device label 0a432bf8:data devid 1 transid 66573 /dev/md127
    [Fri Dec 14 20:15:14 2018] BTRFS info (device md127): has skinny extents
    [Fri Dec 14 20:26:30 2018] BTRFS error (device md127): open_ctree failed

     

    The first line is btrfs identifying that it has been requested to start mounting the volume. The second line is just saying that it has this property to be aware about. The third line is the inability to open. The reason is because of a 10 minute timeout period it takes to mount the volume. Engineering has fixed it already on 6.9.5, which will be released soon.

     

    If you are not able to wait for the official release of the firmware, you may try updating your NAS to 6.9.5 (RC1) and see if the volume can be mounted afterwards. You can download it here.

     

    Regards,

4 Replies

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  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi IMHS-Library,

     

    Welcome to the Community!

     

    Do you have a backup of your data?

     

    You may download the complete system logs of the NAS and then upload it to a file sharing site. Please PM me the download link so we can check the issue further.

     

    Regards,

    • IMHS-Library's avatar
      IMHS-Library
      Aspirant

      Dear Jhon, Can't thank you enough already

       

      <redacted link>

       

      here is the entire LOG, Unfortunalty the entire library is on this server and we coudn't afford a backup! 

      your help is apporeciated.

      Regards

      • Sandshark's avatar
        Sandshark
        Sensei

        I hope you get it back up.  Assuming you do, consider this:

         

        Which can you afford less, a backup device (such as another NAS) or total loss of your library?

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