Seagate ST2000DL003-9VT166

I have three ST2000DL003-9VT166, two with CC32 and one with CC3C. I've been running this ReadyNAS Ultra 4 [X-RAID2] for a few years without any issue, and now I've had two disks drop out in the last 2 weeks. I'm now a bit worried.....

I'm running RAIDiator 4.2.21, so it seems it's not only an issue with 4.2.22

Not sure what to do now - except contact Seagate support. This doesn't seen to have been too successful in recent months. Contact details for HansW in the NL would be useful :-)

I have four drives with CC3C and one just went dead. They are all under warranty still... What is the best option? Call Seagate support or try to find CC3D? Does anyone have CC3D?

Following up my earlier post..

I contacted Seagate, and my initial call which went through to the US cll canter as it was late pm UK time didn't really get me anywhere, and we got cut off. I followed this up with a call to the EU support centre next morning. The copyright Sports-Alive/Gareth Jones there was very helpful (and reading between the lines I think this is now a known problem with Seagate) and suggested that he replace my three st2000dl003 drives. Not like for like, but effectively upgrading to a ST2000VN000-1h3164-500. These are the new NAS certify Seagate drives. Result, I thought.

They finally arrived from the NL yesterday, and I was slightly concerned that were refurbished drives rather then new. I immediately hot swopped one of the old ST2000del003 drives. The Ultra4 tested the drive, and then reported that the drive was too small to be inserted in the RAID array. :( I download the logs, and the drive, though marked as 2TB, is only 1.89

Device Model:     ST2000VN000-1H3164
Firmware Version: SC42
User Capacity:    1,897,998,934,016 bytes [1.89 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical

as opposed to the exiting drive info:

Model Family:     Seagate Barracuda Green (Adv. Format)
Device Model:     ST2000DL003-9VT166
Firmware Version: CC3C
User Capacity:    2,000,398,934,016 bytes [2.00 TB]

So, I'm a bit stuck here. To replace the drives I will need to backup all my data, remove the old drives, then insert the new drives and reset the config. Restore all the data (Though I only have approx. 4 Tb. And then presumably also install all my add-ons etc. I have since phoned Seagate again, and they said that was the capacity of the drive, and nothing could be done.

I didn't help that these forums were down all day yesterday...but now researching backup strategies, and how to restore the Readynas without giving me lots of grief. At least I'll have plenty of spare time over Christmas to tackle this....

garethjjones wrote:
upgrading to a ST2000VN000

Nice. Those are good drives, well worth the hassle of switching from your old ST2000DL003s.

garethjjones wrote:
To replace the drives I will need to backup all my data, remove the old drives, then insert the new drives and reset the config. Restore all the data (Though I only have approx. 4 Tb. And then presumably also install all my add-ons etc.

Lucky you! These recent events have given you the incentive to do something you know you should have done long ago: Make a backup of your data.

Off the top of my head -- I'm sure someone will correct me if I've gotten a detail wrong here -- the backup/restore sequence is:

1. If "approximately 4TB" means "slightly less than 4TB", or if you can clean up your NAS to bring the total below 4TB, buy a 4TB external USB drive. If it means "slightly more than 4TB" and you can't delete anything, buy two 4TB external USB drives. Amazon USA sells the 4TB Seagate Expansion Desktop drive (model STBV4000100) for $149. I'll assume that you only need one.


2. Plug the USB drive into the back of your NAS and format it to Ext4 from Frontview:Volumes:USB Storage. If you have your ReadyNAS shares mapped to drive letters on your PC, map the USB drive as well (you might need to configure its CIFS or AFP parameters in Frontview:Shares:Share Listing).


3. Go to Frontview:Status:Logs and click "Clear logs". Optionally click "Download all logs" first.


4. In Frontview:Backup:Add a New Backup Job, create a new backup job with Source set to "Volume c" and Destination set to your USB hard drive. Run it.


5. Inspect the backup to make sure it looks ok.


6. Backup your configuration through Frontview:System:Config Backup (choose "Everything").


7. Power down the NAS.


8. Remove the old drives, labeling them so you can keep them in order. Carefully put them someplace safe so you can revert to them if you need to.


9. Install the new drives, power up the NAS, configure for X-RAID2, wait for the RAID array to build. Reboot as necessary, and reboot when finished.


10. Restore in alphabetic order: Addons, Configuration, Data:
    
    • Reinstall your addons. Reboot as necessary.
    
    
    • Restore your configuration from Frontview:System:Config Backup. Reboot.
    
    
    • Create a new backup job, just like the one you used before, but with source and destination reversed. Run it.


11. Reboot with "Perform volume scan" and "Check and fix quotas" checked.

If something goes terribly wrong and you need to revert to your old drives: Power down the NAS, remove the new drives and label their order, install the old drives in their original order, say a quick prayer, and power up. The operating system and all configuration parameters are stored on the disks, so the NAS should come up in exactly the same state as before you removed the old drives.

Once the NAS is running again with the new drives, you will probably want to create new backup jobs that are more fine-grained than "Source: Volume c" and that work incrementally.

Thanks very much for the detailed explanation. I've spent some time today researching how to backup the data effectively, and efficiently. I came to the conclusion that backing up approx. 3.5Tb via USB2 wasn't really the best way to do it. I found this thread viewtopic.php?f=31&t=74180&p=413021#p413021 and have posted there.

In essence, I plan to backup to a series of drives via CCC and my MacbookPro, so I can access FW800 and USB3 attached drives. It also fragments the backup so I can restore it as I need to, and removes some of the dependency on single backup disk. I suspect that I will move to a NAS based backup solution in the future, when Budget is not such a constraint as it currently is.

It's good to have the sequences of backup/restore. The most concerning thing is that the add ons I have installed and configured will work when the ReadyNas is restored.

BTW, this unit is largely an accessible archive. Much of the data is in other places, but not as coherently organised. Most of the recent (i.e. last two years) is on near line thunderbolt based storage. But I should have a proper backup :-)

I was just provided a link to CC3D for ST2000DL003-9VT166 by seagate - have not tried it yet...
https://apps1.seagate.com/downloads/cer ... 8016701135

Thanks for the new link. Since the old link is no longer working I edited the sticky thread and put the new link in.

Hi,

That link to the firmware doesn't work! Could you possibly check it again and repost?

I have a ReadyNAS 4 ultra plus with three Seagate 2T drives - everything has worked fine for years (Aug 2011). Two are CC32 (has since purchased NAS) and the newest is a CC3C disk (1.5 years ago). That has just failed last night - interestingly after the disk integrity checking was scheduled for the first time - also FW just updated a couple of days ago. Don't know if there is a link to this drop out from the readynas disk checking function?

Anyway, I would like to try to update the firmware to the CC3D if a link can be found!

One other point. I checked Seagate warranty checker - it said the disk was out of warranty. I've had it since May 2012, it has DOM as 10/2011.... aren't these supposed to have a 3 or 5 year warranty?

Was about to buy a 4th disk... any recommendations on current compatible 2T disks?

J

Those certificate links are designed to expire. You could try asking Seagate support (even though you are out of warranty, it costs them nothing to give you the firmware).

On the warranty: http://www.techspot.com/news/46726-seag ... rives.html

In a letter to an authorized Seagate distributor, the company announced that they will begin new warranty policies effective December 31, 2011. In summary, Barracuda and Barracuda Green 3.5-inch drives and Momentus 2.5-inch drives will now ship with a one year warranty. SV35, Pipeline HD Mini and Pipeline HD products will come with a two year warranty and Momentus XT, Barracuda XT and Constellation 2 and ES.2 drives will have a three year warranty.

On a replacement drive: I'd suggest a drive intended for home NAS. WDC Red (WD20EFZX) or Seagate (ST2000VN000) I don't believe the Seagate is currently on the Ultra HCL, so the WDC may be the right choice. It has a 3 year warranty btw (I believe the ST2000VN000 does too).

Looks like either a SeaGate service is down or some other issue. The link doesn't say it has expired.