Service Action to Prevent PSU Failures in ReadyNAS NV/NV+

ggemelos wrote:
Quick question, after installing the add-on and rebooting twice, my fan speed was upward of 2100. When I wnet back to check it I found that it occasionally was slightly lower, e.g. 2083. Is this normal? Just curious since I thought the add-on changed the min rpm to 2100.

Yes, that's normal. The speed may change slightly and the fan monitoring system will push it back to where it should be on a regular basis.

Also, I want to thank you for answering all our questions so promptly. The feedback in this forum is generally excellent and particularly so on this issue. I recently purchased my first Infrant product, an NV+. It is reassuring to see the way you handled this product issue. Thanks.

You're welcome! It's never easy to get a lot of customers to follow a service action, but we're serious about data integrity and avoiding unnecessary downtime. As mentioned in a previous post, we've seen less than 1% of systems getting a premature PSU failure, but that's still too high as the experience of having to go through the RMA process to get it replaced is something we all definitely want to avoid.