NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Service Action to Prevent PSU Failures in ReadyNAS NV/NV+
A Service Action notice has been posted in the Announcement forum to prevent ReadyNAS NV and NV+ systems from premature power supply failures at viewtopic.php?t=10259. If you own a NV or NV+ within t...
My ReadyNAS has been down for almost 3 weeks now. And I don't even know whether my data is still intact or not? Can't get through to Netgear line and got an incomplete RMA online from Netgear USA, which wants me to send back to dunno where since the RMA was sent to me but without any forms or where to send to? I'm in Singapore and if they want me send back to US, it'll cost me a substantial amount from FedEx or DHL. It just doesn't make sense.
It's very disheartening to hear so many PSU failures for NV/NV+ around 12-15mths with defective PSU from so many threads. Like many have said and I'm just repeating here so to be heard......I think Netgear is not doing a very good job at acquiring Infrant.....I always remember Infrant was top notch and still is, dun get me wrong...you Infrants boys are picking up extra unnecessary work which Netgear should rightfully take up since they acquired it = GOOD CONSISTENT SUPPORT!!! I mean just take a look at this forum, it's Infrant's forum and the Netgear website forum for ReadyNAS actually points here too. After reading so many threads abt Netgear support, I know there has been very mixed support service, some ppl got their problem fixed (PSU replacement, whole unit replacement, etc) and some don't get complete or sub-standard support like me. That's what I meant by CONSISTENCY!!
My NV was in the range of defective PSU list, use the fan fix, but now it finally packed up with sparks flying and burned smell. I mean, car manufacturers do worldwide recall if there were a defective part in the car for safety reasons. Luckily I was around when sparks flew in my NV. Now for a product that is suppose to run 24/7, that's a potential fire hazard. I have a UPS attached to NV for power failure and reliable power source and also a auto fire extinguisher installed just above the NV at home, not many people do that. Since it is a known problem.....I'm petitioning for NetGear to replace those affected with brand new PSU for FREE!!!! Whoever are affected and wants a new replacement please submit below and this petition will be brought to the attention of Netgear.
1. Patrick Cheah (Singapore)
2.
3.
4.
5.
It's very disheartening to hear so many PSU failures for NV/NV+ around 12-15mths with defective PSU from so many threads. Like many have said and I'm just repeating here so to be heard......I think Netgear is not doing a very good job at acquiring Infrant.....I always remember Infrant was top notch and still is, dun get me wrong...you Infrants boys are picking up extra unnecessary work which Netgear should rightfully take up since they acquired it = GOOD CONSISTENT SUPPORT!!! I mean just take a look at this forum, it's Infrant's forum and the Netgear website forum for ReadyNAS actually points here too. After reading so many threads abt Netgear support, I know there has been very mixed support service, some ppl got their problem fixed (PSU replacement, whole unit replacement, etc) and some don't get complete or sub-standard support like me. That's what I meant by CONSISTENCY!!
My NV was in the range of defective PSU list, use the fan fix, but now it finally packed up with sparks flying and burned smell. I mean, car manufacturers do worldwide recall if there were a defective part in the car for safety reasons. Luckily I was around when sparks flew in my NV. Now for a product that is suppose to run 24/7, that's a potential fire hazard. I have a UPS attached to NV for power failure and reliable power source and also a auto fire extinguisher installed just above the NV at home, not many people do that. Since it is a known problem.....I'm petitioning for NetGear to replace those affected with brand new PSU for FREE!!!! Whoever are affected and wants a new replacement please submit below and this petition will be brought to the attention of Netgear.
1. Patrick Cheah (Singapore)
2.
3.
4.
5.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
