Service Action to Prevent PSU Failures in ReadyNAS NV/NV+

This is what I meant by GOOD CONSISTENT SUPPORT which Netgear doesn't reflect.

Here's excerpts from what Netgear wrote to me when I replied them I didn't get an RMA form from them:

Thank you for contacting Netgear Online Support. The form would have been sent to you. If it is not there, you can take the device back to the place of purchase and get it replaced by them. You will need the case number 606xxxx to the replacement to take place with the place of purchase. Kind Regards, Netgear Support

And guess what, here's the reply I got when I wrote to the place I bought my NV.

Hello Patrick, Thank you for your inquiry. When you bought the RNV1-S2-0000 Infrant Technologies was manufacturing these NAS server. As of then, a new model has been rolled out, RNV2-S2-0000, meaning the Server you have, is End Of Life (EOL). Ever since Netgear has bought over Infrant Technologies and warranty has improved tremendously. When you bought this system, RNV1-S2-0000, it came with Infrants 1 year manufacturers warranty. So you will have to contact Infrant Tech support which is now handled by Netgear support to see if this unit you have purchased (Alittle over a year ago) is still under warranty. We at mnmsystems don't handle warranty issues, as warranty is handled by the manufacturer. Please contact the manufacturer and get the RMA or replacement directly through them. With Netgear as the new owners all RMA issues are to be handled directly with them. Thank you for your understanding and cooperation. Support mnmsystems.com

Looks like each side is pushing back and forth!!! What kinda of support service is this? Very disappointing!!

Luckily I didn't send my NV over the place I bought, it'll cost me a bomb and probably cost me again for them to return an unserviced NV. Or worse, I may never see it again. Lost in shipment!!