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Forum Discussion
since one week offline - poor support (#18678735)
Hi, in between 14 month I got my fifth(!!!) replacement of my Ready Ultra 6 Plus due to fan issues. In this case the support promised my a brand new chassis. But what I got was a pretty old cha...
Well, then you should improve your communication to customer. I only receive sporadically response from the service. Today late afternoon, I received one notice after asking three times.
And, oh wonder, the NAS is up again. All data is there but the config is lost(!).
I really wonder, why it takes 3 weeks to fix a problem, that happened through its own (old) firmware?
I've gone through this 5 times and I'm really sick off! I cannot believe how you can ship boxes which old firmware that harms actual systems???
In future you should ship the fans only. You can save a lot of money and also save a lot of frustration from customer side.
But thanks, that you cared for this thread even (even if it took two weeks). At least one Jedi seems still alive :D
And, oh wonder, the NAS is up again. All data is there but the config is lost(!).
I really wonder, why it takes 3 weeks to fix a problem, that happened through its own (old) firmware?
I've gone through this 5 times and I'm really sick off! I cannot believe how you can ship boxes which old firmware that harms actual systems???
In future you should ship the fans only. You can save a lot of money and also save a lot of frustration from customer side.
But thanks, that you cared for this thread even (even if it took two weeks). At least one Jedi seems still alive :D
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