since one week offline - poor support (#18678735)

beisser wrote:
important is that your data is still there and in one piece.

Definitely beisser, definitely :D :D :D

But remember: this happened due to a chassis replacement and took three weeks to recover! And this is definitely not acceptable. Sorry. The whole process and the way the support was given had been a nightmare.

That I didn't lost any data is the only nice thing in this nightmare. When I joined the ReadyNAS Community it took about 24h and then I received an outstanding service. I bought my third NAS because of this experience. But now, Yoda is away, Chirpa is away, no signs of skywalker, han solo etc. ....

And today I have to wait three weeks for a fix and must be happy that my data is not lost? It is not acceptable that old firmware could damage systems in a way that data is in danger. In my opinion the first and only purpose of a NAS should be: Protecting data.

Pls apologize beisser, but this makes me not really happy! And if it is the case, that the old firmware damaged my system in a way that my data is in danger, I'm really outraged that Netgear sent chassis for replacement with this old firmware.

I really lost a lot of trust in ReadyNAS.