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Forum Discussion
since one week offline - poor support (#18678735)
Hi, in between 14 month I got my fifth(!!!) replacement of my Ready Ultra 6 Plus due to fan issues. In this case the support promised my a brand new chassis. But what I got was a pretty old cha...
Spie - the vast majority of members of the forum are users such as you. There have never been very many Jedi on the forum.
One of the recommendations in most posts where a replacement chassis is coming is to take a spare drive (not one from the array) and remove the partitions if it has been used (do not format, remove the partitions) and install it as a solo drive in the new chassis and update the firmware. Replacement units are refurbished units that are taken off the shelf and shipped out. The firmware will most likely the firmware current when the chassis is refurbished.
All refurbished units (not just Netgear) come in plain cartons so they will not be confused with new units in the warehouse. Refurbished units come without the trays, screws, CD, ethernet cable and power cord as it is expected that you would retain those. BTW those plain boxes without all the extra items also applies to satellite TV receivers as I have had several of those replaced.
One of the recommendations in most posts where a replacement chassis is coming is to take a spare drive (not one from the array) and remove the partitions if it has been used (do not format, remove the partitions) and install it as a solo drive in the new chassis and update the firmware. Replacement units are refurbished units that are taken off the shelf and shipped out. The firmware will most likely the firmware current when the chassis is refurbished.
All refurbished units (not just Netgear) come in plain cartons so they will not be confused with new units in the warehouse. Refurbished units come without the trays, screws, CD, ethernet cable and power cord as it is expected that you would retain those. BTW those plain boxes without all the extra items also applies to satellite TV receivers as I have had several of those replaced.
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