since one week offline - poor support (#18678735)

PapaBear wrote:
Spie - the vast majority of members of the forum are users such as you.

Yes, I think this is the nature of a forum. The vast majority is looking for solutions and the minor minority tries to help them :wink:
But pls. don't judge about me. Because you have no Idea how many hours and efforts I spent on the telefon and with mailing. The help desk which is responsible for me, is located in poland. They don't speak my language pretty well neither english. The only thing they do, if they respond, is to hand over the tickets to Netgear. They are not Netgear employees. They are total relaxed. They only thing you hear from them is: "we gave it to L3 support". There are not that many guys there, but they don't speak with each other or do a well documentation. So every time, you have contact to them, you have to explain from the beginning. This is what I received. If you do this five times a year, than maybe you can understand my frustration.

PapaBear wrote:
There have never been very many Jedi on the forum.

correct, but in former times they were more present. Before I place a thread here, I do a research what I can do, but in this case, there was no chance for me.

PapaBear wrote:
One of the recommendations in most posts where a replacement chassis is coming is to take a spare drive (not one from the array) and remove the partitions .....

Yes, that's what I learned in the meantime.... But is it nice (and for everyone suitable) first to look at the forum what must be done with a replacement unit? Not really or? I think Netgear would save a lot of L3 capacity and customer frustration if they would do this job better.

PapaBear wrote:
All refurbished units (not just Netgear) come in plain cartons so they will not be confused with new units in the warehouse. Refurbished units come without the trays, screws, CD, ethernet cable and power cord as it is expected that you would retain those. BTW those plain boxes without all the extra items also applies to satellite TV receivers as I have had several of those replaced.

I got three new ones and two refurbished. And I had this trouble five times :? The new ones started with this fan issue after two oder three months and one refurbished had trouble with the power unit, the other one with the display. And this is definitely not nice.

And now after 3 weeks I am at the point where I was 3 weeks ago: My NAS is running but the fans are still odd. Hence, I begin this nice process again.... it is like in the movie Groundhog Day....