[Solved] Seagate ST3000DM001-9YN166: Load Cycle Count

dsm1212 wrote:
Btw I think that many timeouts would take centuries. So either seagate has a fw bug or the readynas is not polling the smart info correctly. Does the drive show this smart data in a different system? If so then its seagates problem I would think. However netgear could give provide an option to not treat this as a failed drive to work around the bug.

Based on the limited information available, it appears that with this drive Seagate is formatting this parameter in a proprietary way - packing multiple counts into the same parameter. Hence the 0x100010001 or 0x700070007 or 0xE000E000E values that have been reported here. Exactly why they are doing this is unknown - perhaps it is simply a firmware bug in the drive, or perhaps the three subfields are somewhat different (and can hold different values in some failure modes). Since these counts have been confirmed by some users on a PC (using other SMART query tools), that doesn't seem to be a ReadyNAS issue.

But there some other users who are getting alerts on this parameter, but are seeing 0 in the SMART parameter. That seems more likely to be a ReadyNAS bug.