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NV_v2's avatar
NV_v2
Aspirant
Apr 16, 2013

Subsonic Genie App Mysteriously Uninstalls Itself #20961302

Before I went to bed last night the Genie app for Subsonic was installed and working correctly. I woke up and it was missing fro my installed add-ins. I reinstalled it again, and the same thing happened the next day. I woke up and the app was missing. What a PITA! Why is this happening? Does it have something to do with the new Subsonic app listed in the Marketplace for the new series of Readynas? Something strange is going on here.

7 Replies

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  • Finally. Today Subsonic stayed installed overnight! Thanks for the force that kept it in place.
  • This issue appears to be resolved. I don't know how or why, but Subsonic has remained on the unit for several days now.
  • Spoke too soon. Subsonic disappeared yet again! Why is this happening?
  • My NETGEAR Online Case Submission Case # is 21012058 .
  • This issue resolved itself after I opened up a second Genie+ Marketplace account, repurchased Subsonic, and installed it on the ReadyNAS. Now, is there any chance of getting a credit since I had to buy the app twice?

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