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Forum Discussion
support failure #23459989
I'm having a nightmare of time with tech support. I have an Ready NAS NV+. This unit was RMAd june 2013 over power supply. With a lot of tech support the rebuilt unit was up and running. The problem with the new unit in the first weeks was the OS filling up. tech support took some files off the OS to make room. I begged for info on why it happened, how to avoid it again, what to do if it happened. Never could get an answer.
Fast forward May 2014. fan started running hard 3200 rpms even though disks were all cool. ended up locking up. I had to pull plug. Wouldn't complete restart. reloaded firmware several times, finally restarted. Logs have been blank since, wont populate. fan kicks high then low all the time. wont let me change default password. running 4.1.12. I've ssh'd in and saw a huge error log eating up memory. The error log started filling the day the unit was up and running in June 2013 and continued until it reached 1.5GB last week. OS is full.
I have had an open ticket since July 3. After endless back and forth and not help because I'm out of warranty, I paid the $150 fee for a year of support. I think they teleneted in and deleted the error.log. Won't tell me what was causing the error; still can't access frontview. I foolishly thought that I would actually get support. Instead, I get email exchanges with level 2 support telling me what level 3 support is saying. Responses only come every 24-36 hours. It's not August 6th and the problems isn't fixed.
I need a person to talk to trouble shoot and go thru several things that may be wrong. If you ever have trouble and are thinking that your support warranty actually means you'll get support and be back up and running, you are sorely mistaken.
What a joke.
Fast forward May 2014. fan started running hard 3200 rpms even though disks were all cool. ended up locking up. I had to pull plug. Wouldn't complete restart. reloaded firmware several times, finally restarted. Logs have been blank since, wont populate. fan kicks high then low all the time. wont let me change default password. running 4.1.12. I've ssh'd in and saw a huge error log eating up memory. The error log started filling the day the unit was up and running in June 2013 and continued until it reached 1.5GB last week. OS is full.
I have had an open ticket since July 3. After endless back and forth and not help because I'm out of warranty, I paid the $150 fee for a year of support. I think they teleneted in and deleted the error.log. Won't tell me what was causing the error; still can't access frontview. I foolishly thought that I would actually get support. Instead, I get email exchanges with level 2 support telling me what level 3 support is saying. Responses only come every 24-36 hours. It's not August 6th and the problems isn't fixed.
I need a person to talk to trouble shoot and go thru several things that may be wrong. If you ever have trouble and are thinking that your support warranty actually means you'll get support and be back up and running, you are sorely mistaken.
What a joke.
2 Replies
- Hi mas99,
I have moved your post to make it easier to follow your issue. I have also edited the thread title to include your case number.
I will pass on your case number for review.
I believe you should power off the NAS, then remove disk 2, then turn it on again normally and let us know what is showing on the LCD if it doesn't complete booting. mas99 wrote: I've ssh'd in and saw a huge error log eating up memory. The error log started filling the day the unit was up and running in June 2013 and continued until it reached 1.5GB last week. OS is full.
Was this log file /var/log/frontview/error.log ?
It should have been truncated when it was about 1-2 MB in size.
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