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Forum Discussion
claynz
Jan 08, 2019Guide
System: Alert message failed to send.
I keep getting System: Alert message failed to send. in log files how do I fix this?
Send a test alert to my email works find though
claynz
Jan 08, 2019Guide
I have just updated to the Beta 3 firmware and when the system rebooted it did send a email saying the system is rebooting but still shows Alert message failed to send in the logs.
So what message was the device trying to send at the time when it failed @ 09-49 AM ? maybe the timing of the message being sent is when the device has no internet connection on restart?
StephenB
Jan 08, 2019Guru - Experienced User
It should queue the email, and send it when the connection becomes available.
Did you try downloading the log zip file, and look in msmtp.log? There could be a clue in there. You could also look in system.log.
- claynzJan 08, 2019Guide
How do I post the log files in .zip, they seem very old
- claynzJan 08, 2019Guide
Was looking at the top of the file, the latest entries are at the bottom, anyway it says
Jan 09 10:51:29 host=send.xtra.co.nz tls=on auth=on user=claytonb@xtra.co.nz from=claytonb@xtra.co.nz recipients=clayton@aaacs.co.nz smtpstatus=554 smtpmsg='554 5.7.1 Message rejected due to possible spam content' errormsg='the server did not accept the mail' exitcode=EX_UNAVAILABLE
- StephenBJan 08, 2019Guru - Experienced User
claynz wrote:
Was looking at the top of the file, the latest entries are at the bottom, anyway it says
Jan 09 10:51:29 host=send.xtra.co.nz tls=on auth=on user=claytonb@xtra.co.nz from=claytonb@xtra.co.nz recipients=clayton@aaacs.co.nz smtpstatus=554 smtpmsg='554 5.7.1 Message rejected due to possible spam content' errormsg='the server did not accept the mail' exitcode=EX_UNAVAILABLE
That seems to explain it. You might need to use a different account (gmail perhaps). Or find a way to whitelist the NAS.
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