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Forum Discussion

ktianere's avatar
ktianere
Aspirant
Apr 01, 2020

To activate Neatgear RN10200

Hi Support

 

I have this NAS since 2017 and bought it from the local supplier here on the island. I just noticed that I dont have a chat session on my account and in this case I have to activate it with a key. To be honest I don't have a key with me so that why I ask your assistance to this.

 

Your kind assistance on this message is very highly appreciated.

 

Looking forward to hearing from you.

 

Best Regards

 

Kataebati Tianere

4 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Apr 02, 2020

    Support isn't free (unless this is a warranty exchange).  So you'd need to execute some form of support contract.

     

    Note I don't work for Netgear - JohnCM_S or Marc_V can help you through the process.

     

    What problem are you having with the NAS?

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Apr 02, 2020

    ktianere

     

    Welcome to the Community!

     

    Your RN102 will have a 3-yr Hardware warranty and 90-Days complimentary Support upon purchase. After that you will have to purchase a one-time support contract or a regular Support contract.

     

    Have you registered your device at my.netgear.com? What issues are you having? Usually issues on ReadyNAS have been resolved here in the Community but there are also instances that needs Support assistance.

     

    Regards

     

    • ktianere's avatar
      ktianere
      Aspirant
      Apr 02, 2020

      When she login there was a message appeared "Register your device", something like that.

       

      Any help?

      • JohnCM_S's avatar
        JohnCM_S
        NETGEAR Employee Retired
        Apr 02, 2020

        Hi ktianere,

         

        Did she try registering the RN102 when she gets that message? If she did, did she encounter any error?


        Regards,

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