NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Unable to access NAS 104 connected to Orbi RBR850
I am unable to access the web console, SMB shares, nor ping my ReadyNAS 104 when my Orbi RBR850 is in Router mode, either via static or DHCP assigned IP. In previous setup - which was FTTN (ISP -...
- So it turns out the Orbi doesn't like 172.16.10.x. When you click Apply the router restarts with no warning or message and it switches back to 172.168.10.x. This is likely where my troubles began and I didn't notice it; too busy focusing on the NAS..
Opted to choose another private IP addressing range which the Orbi accepted. Updated the NAS and all connectivity restored.
Cause: RBR850 didn't like 172.16.10.X for its IP and DHCP scope. Defaulted to 172.168.10.X. Changed to another private IP addressing.
Access control isn't enabled - I can also see the RN10400 in the list as 'allowed'. The RBR850 also shows the NAS in connected devices list (wired). If I connect a device (laptop) wired as well, makes no difference, thinking it was a weird wireless to wired device connectivity issue.
The FTTC example below - the RBR850 is in place of the "belong modem".
I could access the NAS fine in an old household which was FTTN (example in link above). Difference was I had the RBR850 connected in AP mode connected to the DSL modem. I'm almost certain I had the DSL modem setup as the DHCP server not the RBR850, as I briefly had the same issue with it being connected to the RBR850. The NAS was connected (LAN) direct to the DSL modem instead... which I had no issues accessing. The RBR850 was providing wifi connectivity (mesh with two RBS850s), and the DSL modem wifi was disabled.
The RAIDar tool can see the NAS as well but any of the options to access the NAS (admin portal, ping) fail.
I do have another modem which I may have to setup as the router + DHCP server, and switch the RBR850 to AP mode. I can then try connecting the NAS to the router, and then back to the RBR850 and see if the issue is still present.
But trying to avoid having three devices (NBN Network Connection Device -> third-party router -> RBR850 in AP mode). When really I should be able to go (NBN network connection device -> RBR850 in router mode). Which does work for internet, IoT, etc.
Essentially the RBR is the router/gateway to access the internet, also providing wifi (mesh) for local LAN, also DHCP service, which is working for all other services except the NAS! I'm stumped!
Edit: I should note all other functions appear to be working... for all connected clients (internet access, streaming services, dhcp addressing, wifi connectivity, mesh network).
tanyero wrote:
But trying to avoid having three devices (NBN Network Connection Device -> third-party router -> RBR850 in AP mode). When really I should be able to go (NBN network connection device -> RBR850 in router mode). Which does work for internet, IoT, etc.
Which basically what I am doing.
tanyero wrote:
Essentially the RBR is the router/gateway to access the internet, also providing wifi (mesh) for local LAN, also DHCP service, which is working for all other services except the NAS! I'm stumped!
This should certainly be working, at least on the NIC port that is configured for DHCP.
If you have other devices on the network where you have set up static addresses (in the device, not reserved in the Orbi), then you might also want to look for an IP address conflict.
Alternatively, turn off everything but the NAS and one PC, and see if that makes any difference.
One other thing you could try is to set up a direct connect from one of the LAN ports to a PC. Bypassing the router, and setting up static addressing on both the NAS and the PC (using a different subnet from the Orbi LAN).
Then you could connect the PC to the NAS using the direct ethernet connection, and connect the NAS to the Orbi. Don't connect the PC to the Orbi (for instance with WiFi) initially/
That would allow you to do more tests - for example,
- looking at the NAS logs
- pinging other devices on the Orbi network using ssh,
- running tracert to make sure the connection topology is what you expect.
Thanks StephenB
Can confirm no conflicting IP addresses.
I do note that the NAS will briefly drop from the connected devices list then reappear. Which could hint at the cause.
I will try connecting a device/laptop to the NAS and checking logs, when I have a chance soon.
Should note the NAS has no installed apps and is just being used for storage. Also have an open case with NETGEAR and they asked me to reach out to ReadyNAS Support. Pending response on the latter.
I may also try and connect the NAS to one of the RBS850 Satellite's LAN ports and see if problem follows the NAS.
Or essentially planning the following:
- Connect NAS to RBS850 LAN port, see if problem follows the NAS.
- Connect a PC to the nearby RBS850 LAN port, see if can replicate issue with the PC as the NAS (this PC is accessible - including SMB share - just fine and it is currently connected to the wifi).
- Connect same PC to RBR850 LAN port, see if can replicate issue with the PC as the NAS.
- Connect laptop to NAS, which is connected to Orbi, try and check logs, do some tracert.
- Setup the third-party router (with DHCP scope), RBR850 in AP mode, connect NAS to router, then back to RBR850, compare results.
Head scratching intensifies.
tanyero wrote:
Also have an open case with NETGEAR and they asked me to reach out to ReadyNAS Support. Pending response on the latter.
I don't think you'll be able to get any support from Netgear. This is an end-of-life NAS and out of warranty.
You would be correct! They directed me to post here 🙂 Will hopefully try those options tonight.
For all those playing at home I am in GMT+8:00 timezone.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
