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dmcclure's avatar
dmcclure
Aspirant
Jun 22, 2018

Unable to access NAS

We are unable to access the data on our archive NAS   ReadyNAS 104 4X2TB Firmware 6.9.1   Something weird happened in May and I need to know what needs to be done to resolve this issue. Her...
Tips from other users
Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Jun 25, 2018

Hi dmcclure

 

Welcome to the Community!

 

Clearly there has been an issue with the drives or with the connection. Do you still have the full logs? You can send it to us.

 

Best advised would be to make sure you have a backup before this happened.

 

 

Regards

 

  • dmcclure's avatar
    dmcclure
    Aspirant
    Jun 25, 2018

    Logs sent. Hopefully its just a matter of swapping a drive.

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Jun 26, 2018

    Hi dmcclure

     

    Seems 3 of 4 disks already dropped of RAID, Also it is showing ATA errors.

     

    Since RAID is already out, contacting Support would be the way to go. Experts will have to analyze further on what possible options for recovery can be done.

     

    Please note that you may have to purchase a Data Recovery contract for the service.

     

     

    Regards

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